Customer Service Representative

Receptionist

Horse Heaven Hills Pet Urgent Care & Veterinary Center is hiring a full-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission to [mission statement], expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities

Salary: $17.13 - $20.50

Schedule: Flexible hour range from 7:15am-11:30pm. Monday through Friday with rotating weekends

Key Responsibilities: 

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist or medical office assistant preferred
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Horse Heaven Hills

At Horse Heaven Hills, we go beyond standard care to create a welcoming environment where pets receive expert attention when they need it most. By fostering trust, embracing innovation, and prioritizing service with compassion, we deliver exceptional veterinary care with empathy, integrity, and an unwavering dedication to pet well-being.

We offer career advancement opportunities with clearly defined growth paths from entry-level to senior leadership roles.

Horse Heaven Hills Pet Urgent Care and Veterinary Center is an equal opportunity employer.