Loan Support Processor

HAPO Community Credit Union is an organization that believes in providing service that focuses on our members and giving back to the communities in which we do business - "Community" is our middle name. Our Standard of Service is to Defy Expectations. We promote individuality and encourage our employees to Defy Expectations®: To treat every situation as a unique opportunity to be in the moment and go beyond what is expected. We value every member and appreciate the opportunity to serve you.

Come defy expectations with us!

HAPO Health Benefits

• No cost premium health insurance for all employees, including medical, dental and vision
• Accidental death and dismemberment insurance
• Long term and Short term disability

HAPO Professional Benefits

• Competitive pay
• Pension Plan
• 401K program with match
• Flexible spending account (medical and dependent care)
• 0% interest on select personal loans

HAPO Personal Benefits

• Employee Assistance Program (EAP)
• Paid time off
• 12 paid holidays per year
• Paid Birthday day off
• HAPO Anniversary day off
• Volunteer Opportunities (Both Paid and Volunteer)
• Employee Milestone Anniversary Bonus

HAPO is now accepting applications for a Loan Support Processor in Kennewick, WA. We are seeking an individual who is ambitious, self-motivated and who strives to represent HAPO’s core commitment “Be in the Moment” and standard of service “Defy Expectations” with our members, community as well as the team they are a part of. We are seeking a detail-oriented and service-driven Loan Support Processor to join our Loan Support team. This role provides critical support for internal staff, members, and external partners by ensuring accuracy and compliance in all collateral title processes, loan maintenance tasks, and credit union product servicing. The ideal candidate is organized, communicative, and comfortable working in a fast-paced environment with a high degree of accuracy.

Duties include, but are not limited to:

• Answer a high volume of internal calls - includes assisting employees and members with all loan maintenance including but not limited to due date, rate, and payment changes

• Review documentation for accuracy and complete collateral title work to secure lien and ownership

• Assist members with all collateral title transactions, including but not limited to name changes, registering in other states, street legal modifications and error corrections

• Research and complete credit bureau disputes while following all FCRA regulations and CDIA guidelines

• Process and post payoffs, payments, settlements, refunds, fees, reversals, and corrections

• Responsible for completing billing, claims, refunds, and posting payments for Total Loss, Debt Protection, GAP, MBP, Collateral Protection Insurance and other credit union products and services

Skills & Abilities:

• Ability to exercise judgment, initiative, and always uphold confidentiality 

• Excellent verbal and written communication skills 

• Ability to apply critical thinking and decision-making skills 

• Strong organizational skills 

• Attention to detail 

• Committed to ongoing learning through peer and leadership coaching

Requirements: 

• High School Diploma or General Education Development (GED) certificate
• 1-3 years related experience preferred

Location: On-Site Kennewick (WA)

Schedule: Must be able to work 35-40 hours a week between the hours of 8:30am – 6:30pm, Mon-Fri

Starting Hourly Pay Range (DOE): $21.07 - $31.61 
*Typically, Selected candidates are hired between the minimum and midpoint range, based on applicable experience and qualifications.

HAPO is an equal opportunity employer that values employees and supports an organizational culture of diversity, respect and personal and professional growth.

*Please note that only candidates selected to move forward in the interview process will be contacted. Thank you for your understanding.