Volunteer Bereavement Caller

Description

Location: 2108 Entiat Ave, Kennewick, WA 99336 or 1480 Fowler St Richland, WA 99352 (depending on schedule/need)

Volunteer Commitment: Weekly, flexible morning or afternoon shifts 

This is an unpaid volunteer opportunity; no compensation or benefits are available for this role. 

Position Overview:

The Tri-Cities Chaplaincy Bereavement Department is seeking compassionate volunteers to provide phone-based support to families following the loss of a loved one in hospice care. Volunteers will make regular calls to offer emotional support, provide information on available services, and extend invitations to memorialization events. 

Key Responsibilities:

• Make 25-30 support calls per week to bereaved family members.
• Follow a provided script to guide conversations. 
• Document brief notes on each call in the Electronic Health Record (EHR) for record-keeping. 
• Work closely with the Bereavement Department and Volunteer Services Supervisor to ensure continuity of care. 

Requirements

Qualifications:

• Strong communication and listening skills.
• Comfort speaking with individuals experiencing grief.
• Basic administrative skills for documentation.
• Proficient with computers and able to navigate electronic records, email, and basic software applications. 
• Experience with electronic medical records, preferred.
• Comfort using smartphones, tablets, and video call platforms.
• Ability to learn new software quickly. 

Training and Support

• Comprehensive training provided, including scripts for best practices.
• Ongoing support from the Bereavement Department. 

Compensation and Benefits:

•  This is an unpaid volunteer opportunity; no compensation or benefits are available for this role.  

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS

Please contact human resources at volunteers@tccbestlife.org for questions regarding the physical and environmental conditions.

Equal Opportunity Employer: 

Tri-Cities Chaplaincy is an equal opportunity employer that does not discriminate based on actual or perceived race, color, creed, religion, national origin, citizenship or immigration status, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service, and veteran status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.