Customer Service Representative

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies.

Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers – and our people – thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. 

From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. 

What you’ll be doing: 

• Focus on making outbound calls to non-ordering prospects or existing customers with the objective of driving new business and sales growth.
• Create and present custom pricing solutions to potential high growth customers.
• Leverage education contracts, including Cooperative Purchasing partnerships and Bids, to acquire new education customers or drive growth for existing.
• Leverage solutions that are most meaningful to customers to gain commitment and drive growth and onboard to our account managed teams.
• Qualify prospects, from internal and external leads, based on customer size, spend, and potential while routing opportunities to fellow sales team members based on sales qualifiers.
• Meet and exceed monthly/quarterly quotas and key metrics.
• Maintain accurate and up-to-date records in CRM at all times, including activity logs and pipeline.
• Seek ways to constantly improve, absorb, and apply manager and peer led coaching.

What you bring to the table: 

• Highly driven, competitive, results-oriented person that leverages your communication and persuasion skills to strategize, grow, and close growth-based opportunities.
• Strong performance in an environment that requires adaptability to change.
• Strong presentation skills.
• Self-starter results oriented.
• Strong time management and organizational skills.
• Not afraid to ask questions. You view challenges as opportunities.
• You know the only way to handle rejection is to try again.
• A customer first attitude.
• Ability to think dynamically and remain calm under pressure.

What’s needed- Basic Qualifications: 

• High school diploma or G.E.D
• 6 months+ of sales or other relevant experience 

What’s needed- Preferred Qualifications:

• Proven acquisition, sales, or account management experience

We Offer:

• Inclusive culture with associate-led Business Resource Groups 
• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!