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WFM Supervisor
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Customer Service is the heartbeat of Uline, and we are looking for a dynamic leader for our Workforce Management Scheduling team. Guide and support the WFM scheduling team, ensuring goals for legendary customer service are met to support our growing North American company!
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Position Responsibilities
Manage a team of Customer Service WFM scheduling associates, encouraging productivity and accuracy.
Become a policy and process expert to train associates.
Recommend efficiencies and productivity improvements for the team.
Support the WFM team and work with management to solve operational challenges.
Minimum Requirements
High School Diploma or equivalent. Bachelor’s degree preferred.
2+ years of leadership experience focused on building culture, performance and problem-solving skills.
WFM scheduling experience in a customer service environment preferred.
Ability to evaluate data to identify creative solutions to business needs.
Benefits
Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks
Café featuring affordable daily meal options from local restaurants.
On-site fitness center and beautifully maintained walking paths.
Best-in-class, clean, modern facilities.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.
Uline is a drug-free workplace. All positions are on-site.
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