Description

The Assistant Operations Manager (AOM) is responsible for overseeing daily, weekly, and strategic operations within the SFN Fulfillment Center. This role ensures all service level agreements (SLAs), productivity targets, and quality standards are consistently met across departments including Inbound, Pick/Pack, Labeling, Batch, and VAS/B2B. The AOM plays a critical leadership role in staffing, workflow prioritization, performance management, and cross-functional coordination.

Requirements

The estimated start date for this position is July 2026

KEY RESULT AREA

Prioritize all staffing and daily expectations
Review planned forecast to determine staffing needs
Review batch and pick/pack volume
Create cluster carts and batch orders while prioritizing expedited orders
Strategize for the day according to SLA needs and incoming shipments
Coordinate daily meetings with ICQAs to review and strategize by SLA
Review OPH, SLA status, and expedited orders throughout the day
Perform end of day review for multiple departments and ensure all exceptions have been resolved, mis-picked inventory has been restocked, confirm all carrier pick-ups, and verify that all orders have been completed for the day
Provide clear communication with ICQA team members throughout the day
Compile data, progress and questions for weekly business review meetings
Utilize ShipBob tools to pull daily reports to prepare for the day’s orders, forecasting staffing, OPH performance, and coordinate receiving product.
Any other duties as assigned by the leadership team.

SKILLS

Strong operational leadership and decision-making
Ability to manage multiple workflows and priorities simultaneously
Data-driven performance management
Cross-functional collaboration and communication
Problem-solving and root cause analysis
Adaptability to evolving processes and business needs

WORKING CONDITIONS

Warehouse environment with exposure to varying temperatures.
Frequent walking, standing, and occasional lifting to 50 lbs.
May require flexible hours, including evenings or weekends during peak periods.

EDUCATION / EXPERIENCE

High school degree required
3 years of warehouse experience required
1-2 years of leadership experience strongly preferred

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