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The Customer Service Representative handles more complex customer accounts.. This role manages escalated issues, coordinates closely with cross-functional teams, and ensures a seamless customer experience.
Primary Duties & Responsibilities
- Manage customer accounts, including more complex orders and projects.
- Coordinate with Sales, Design, and Production teams to meet unique customer needs.
- Assist in resolving escalated customer concerns, ensuring timely and effective solutions.
- Maintain accurate customer data and order histories within the system.
- Help identify opportunities for improving customer satisfaction and process efficiency.
- Process orders, changes, and cancellations accurately.
- Update customer account information and maintain accurate records.
- Resolve basic product or service issues and escalate complex cases as needed.
- Assist with general administrative tasks in the department.
- Perform all other duties as assigned.
Education & Experience
- High school diploma required; Associate’s degree preferred.
- 2–3 years of customer service experience, preferably in manufacturing or corrugated packaging.
- Experience managing more complex customer accounts preferred.
Required Skills / Abilities
- Strong problem-solving and critical-thinking abilities.
- Proficiency with Microsoft Office and customer service systems.
- Excellent communication and relationship-building skills.
- Ability to manage multiple priorities in a fast-paced environment.
- High attention to detail and accuracy.
Physical & Travel Requirements
- Prolonged periods of sitting and computer use.
- Occasional lifting up to 15 pounds.
- No travel required.
L&M Corrugated Container Corporation is an equal opportunity employer.
Learn more about this Employer on their Career Site
