IT Service Desk Technician

A leading North American distributor is conducting a confidential search for an ​IT Service Desk Technician to support a high-volume e-commerce and distribution environment. Join a fast-paced technology team and play a key role in keeping critical systems running smoothly.

Key Responsibilities

• Provide first-line support and troubleshooting for desktop, laptop, and data-center hardware/software issues.
  

• Create and manage incident tickets, escalating to the appropriate support groups as needed.
  

• Lead or assist with major IT incident management to quickly resolve business-impacting issues.
  

• Support IT operations such as system saves/restores, AS400 IPLs, server reboots, off-site tape storage, and report generation/distribution.
  

• Conduct user account setup, security maintenance, and systems monitoring.
  

Required Qualifications

• High school diploma or equivalent (Bachelor’s degree preferred).
  

• 3+ years of IT service desk or data-center operations experience.
  

• DataClear Certification (or equivalent recognized data-security credential) required.
  

• Proficiency with ITIL-compliant service management platforms (ServiceNow preferred).
  

• Experience in incident, change, and problem management across multi-location data centers.
  

Compensation & Benefits

• Complete health insurance and 401(k) with 6% employer match starting day one.
  

• Multiple bonus programs, paid holidays, and generous paid time off.
  

• Tuition assistance for professional continuing education.