Customer Service Representative

Job Summary: 

The Customer Service Representative will provide effective customer service by utilizing in-depth knowledge of company products and programs. Interact with customers through various channels of communication to process orders, handle inquiries, and assist other departments. Ensure accurate processing of orders, product delivery and customer satisfaction, in a timely, professional manner.  Hours: Monday to Friday 8:00am to 5:00pm.

What we offer:  

• Medical Insurance– Open Access Network plan through Cigna, includes Virtual Care and a Health Reimbursement Account (HRA) funded by T&A Supply Company.
• Dental Insurance– Preventive, basic, and major dental services plus orthodontia coverage for childrenup to age19.
• Vision Insurance– Annual exams, glasses, and contacts.
• Life & Disability Insurance– Employer-paid Basic Life, AD&D, and short and long-term disability coverage, with optional supplemental plans.
• Retirement Savings– 401(k) with employer match; Traditional and Roth options available.
• Paid Time Off– PTO, Extended Illness Bank (EIB), paid holidays, bereavement, and jury duty leave.
• Voluntary Plans– Optional accident, critical illness, hospitalindemnitycoverageand identity theft protection.
• Employee Assistance Program (EAP)– Free, confidential counseling and referral services, available 24/7.
• Employee Discount Program -Discount on personaluseflooring and installation products.
• Referral Bonus Program– Earn a bonus for successful employee referrals.
• Financial & Benefits Support– Free financial education services and concierge-style benefit advocates.

What you will be doing:

• Resolve customer inquiries, including but not limited to: order status, product information, order processing, account status, sales programs, as well as product line knowledge. 
• Process all customer orders by utilizing a variety of communication channels for T&A Supply Company Inc. and enter orders in Gartman (AS400) efficiently and error-free. 
• Escalate complex and escalated customer issues, to Senior Customer Service Representative or Customer Service Manager. 
• Collaborate frequently with cross functional team: Purchasing, Credit, Outside Sales, Sales Manager, Marketing, and Operations. 
• Maintain and update accurate information in Gartman system from vendors and purchasing department relating to shipment dates and expected dates of delivery and update customers. 
• Answer any customer inquiries (fax, phone, e-mail) Check stock, provide availability dates, and provide update to customers. 
• Maintains accurate and detailed records to keep in compliance with company policies and procedures. 
• Other duties as assigned. 

What we are looking for:

• Excellent verbal and written communication skills. 
• Excellent interpersonal and customer service skills. 
• Strong problem solving, critical thinking, and attention to detail. 
• Exceptional organizational skills and ability to prioritize tasks. 
• Ability to function well in a high-paced and at times stressful environment. 
• Proficient with Microsoft Office Suite or related software. 

Education and Experience: 

• High school diploma or equivalent. 
• Two years of customer service or call center experience preferred. 
• Previous flooring industry or flooring installation experience highly desired. 

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Physical Requirements:  

• Prolonged periods of sitting at a desk, talking on the phone, and working on a computer. 
• Must be able to lift up to 15 pounds at times.