Full - Time Leasing Consultant

About University Partners University Partners is a student housing management company committed to delivering exceptional living experiences through strong operations, engaging teams, and resident-focused service. 

This role is front-facing and fast-paced, with a strong focus on leasing performance, resident experience, and community marketing. Leasing Consultants play a critical role in driving occupancy in a competitive student housing market while serving as a primary point of contact for current and prospective residents.
 

Leasing Consultants receive role-specific training focused on Fair Housing compliance, sales fundamentals, closing techniques, and objection handling.
 

Responsibilities

• Serve as a primary point of contact for prospective residents, current residents, and visitors
• Lease apartments in alignment with occupancy and revenue goals
• Deliver consistent, high-quality customer service throughout the leasing lifecycle
• Conduct tours and guide prospects through the leasing process
• Follow Fair Housing guidelines in all resident and prospect interactions
• Review applications, including credit, income, and background verifications
• Prepare and maintain complete lease files, ensuring accuracy and timely execution
• Coordinate move-ins and confirm apartment readiness prior to resident arrival
• Support lease renewals and promote annual renewal campaigns
• Enter and maintain prospect, applicant, and resident data in Entrata
• Respond to phone calls, emails, and leads in a timely and professional manner
• Complete daily opening and closing procedures and maintain leasing office appearance
• Conduct outside marketing efforts under the direction of the Community Manager or Assistant Community Manager
• Partner with maintenance to enter and follow up on work orders
• Support turn-related processes, including move-in coordination and resident communication
• Maintain strong market knowledge to effectively overcome objections

Qualifications

• Customer service, sales, leasing, or marketing experience preferred
• Strong communication and interpersonal skills
• Ability to effectively engage students, parents, and university partners
• Organized, detail-oriented, and able to manage multiple priorities
• Professional, positive, and team-oriented mindset
• Comfortable working in a fast-paced, deadline-driven environment
• Ability to read and understand lease documents
• Basic math skills including percentages, prorations, and discounts
• Ability to maintain confidentiality and exercise sound judgment
• Availability to work weekends and extended hours during peak leasing and turn periods

Education and experience

• High school diploma or GED required, Bachelor’s degree preferred
• Equivalent combination of education and relevant experience will be considered