Guest Services Supervisor

Job Title:                           Guest Services Supervisor

Department:                  Guest Services - Operations

Reports To:                     Director of Events / Event Services Coordinator

Supervisors:                   Ushers, Ticket Takers, Guest Services Representative       

FLSA Status:                    Hourly/ Non-Exempt

Pay Rate:                         $21.95

SUMMARY:

Responsible for overseeing Guest Services staff, assigning duties, and ensuring all team members provide exceptional customer service. This role handles guest-related incidents, ensures guest are aware of venue policies and maintains accurate reporting standards. The ideal candidate will support team operations and manage break schedules, while upholding a safe and welcoming environment for all guests and team members.

MAJOR RESPONSIBILITIES:

• Direct staff on duties and assign to appropriate work location.
• Provide assistance to any Guest Services Staff member.
• Ensure all incident reports are completed accurately and completely according to company standards.
• Provide excellent customer service to all guests by remaining calm and courteous.
• Ensure Guest Services staff is given appropriate breaks in a timely manner and according to State and Federal Laws.
• Handle guest related incidents, including but not limited to, injuries, illnesses and inappropriate behavior.
• Ensure guests are following accesso ShoWare Center standards with regards to tickets, entrance, conduct, etc.
• All other duties as assigned.

KNOWLEDGE, SKILLS, ABILITIES:

• At least 1 year of experience working as a supervisor in retail and/or customer service environments preferred.
• Must be able to stand, walk and climb stairs for the duration of the shift. Shifts generally last 6-8 hours.
• Must be able to work nights, weekends and holidays in addition to normal business hours.
• Must be able to communicate effectively, written and verbal, in English.
• May be exposed to adverse weather conditions.
• Must be able to multi-task and work well under pressure in a fast-paced environment.

Employees are eligible to join our 401K after 1 year and 1000 hours of service. Holidays worked are paid at time and a half. Sick Time is accrued at 1 hour for every 30 worked and can be used in 2-hour increments or more.  Employees (and family) will be eligible for Medical, Dental & Vision benefits when completing 1560 hours in a 365-day time frame.

TO APPLY:

Applications can be found at www.accessoshowarecenter.com/venue/employment. (http://www.accessoshowarecenter.com/venue/employment).

Kate Anderson – HR Designee

accesso ShoWare Center

625 W. James St

Kent, WA 98032

Fax No. (253) 856-6713

EMAIL: Employment@accessoshowarecenter.com

Applicants that need reasonable accommodations to complete the application process may contact- 253-856-6706.

ASM Global/accesso ShoWare Center are an Equal Opportunity Employer/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.