Premium Hospitality & Suites Manager

Job Title:              Premium Hospitality & Suites Manager

Department:        Food & Beverage

Reports to:           Director & Assistant Directory of Food & Beverage

Supervises:           Catering and Concessions associates

FLSA Status:       Non-Exempt

Pay Rate:             Hourly $25 to $30 DOE Event- Driven

SUMMARY:

The Premium Food & Beverage Operations Manager supports the Director and Assistant Director of Food & Beverage in leading all premium hospitality and event-based food and beverage operations within a 6,000-seat arena. This role oversees luxury suites, catering, and premium bar service while ensuring exceptional guest experiences, operational excellence, and compliance with food safety and alcohol service standards.

This is a hands-on leadership role ideal for hospitality professionals with experience in arena, stadium, catering, or high-volume event environments who thrive in fast-paced, guest-focused operations.

KEY RESPONSIBILITIES:

Premium Service Operations

• Oversee all suite and catering operations, including event setup, service execution, and post-event breakdown.
• Serve as the primary on-site point of contact for suite guests and catering clients, ensuring a seamless and elevated experience.
• Conduct pre-event walkthroughs and post-event evaluations with staff and vendors to ensure operational readiness and continuous improvement.

Staff Leadership & Development

• Supervise, schedule, and direct hourly team members, including suite attendants, catering servers, bartenders, and support staff.
• Train, coach, and mentor staff on service standards, food safety compliance, and venue cleanliness expectations.
• Monitor staff performance and provide timely feedback, coaching, and corrective guidance as needed.

Food & Beverage Operations & Compliance

• Partner with culinary, concessions, and operations teams to ensure seamless service execution.
• Manage inventory controls, catering equipment, alcohol distribution, and supply organization.
• Ensure compliance with health department regulations, ServSafe standards, alcohol laws, and venue policies.

Guest Experience & Client Relations

• Build and maintain strong relationships with suite holders, VIP guests, and catering clients.
• Anticipate guest needs and proactively resolve issues with a solutions-focused approach.
• Partner with sales and event teams to deliver customized and memorable premium experiences.

QUALIFICATIONS:

• Minimum of 2 years of food and beverage management experience, preferably in sports, entertainment, catering, or hospitality environments.
• Proven leadership experience with staff supervision, training, and shift management.
• Strong communication, organizational, and customer service skills.
• Ability to work nights, weekends, and holidays based on event schedules.
• Working knowledge of food safety, sanitation, and alcohol service regulations.
• Ability to lift up to 40 pounds and stand or walk for extended periods.
• ServSafe and TIPS/Alcohol certification required, or willingness to obtain.

KEY COMPETENCIES

• Food & Beverage Leadership
• Premium Guest Experience
• Event Operations Management
• Team Development & Accountability
• Problem Solving & Conflict Resolution
• Time Management & Multitasking
• Attention to Detail

BENEFITS:

• 401(k) eligibility after 1,000 hours worked within a 365-day period
• Holiday shifts paid at time and one-half
• Sick leave accrued at 1 hour per 30 hours worked
• Medical, Dental, and Vision insurance available after 1,560 hours worked within a 365-day period

TO APPLY:

Applications can be found at www.accessoshowarecenter.com/employment (http://www.accessoshowarecenter.com/employment).

Kate Anderson, HRBP

accesso ShoWare Center

625 W. James St.

Kent, WA 98032

Fax: 253-856-6713

Email: SMG Employment@accessoshowarecenter.com

Applicants that need reasonable accommodations to complete the application process may contact- 253-856-6706.

ASM Global/SMG/Savor/accesso ShoWare Center is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.