Customer Service Representative

Overview

We are looking for a Customer Service Representative to join our growing team and provide exceptional support in a fast-paced call center environment. In this role, you will assist customers by answering calls, processing ticket requests, and responding to chat and text messages.

If you enjoy helping others, solving problems, and bringing a positive attitude to your work, this could be the perfect opportunity for you!

Schedule & Work Environment

• Schedule: Monday–Friday, 7:30 AM–4:00 PM
• Hybrid: Work from home 3 days per week and work in the office Wednesday and Thursday.
• The Work From Home program is subject to change based on business needs.

Compensation & Benefits

• Pay: $21.00–$25.00 per hour
• Paid vacation, sick, personal, and holiday time
• Comprehensive medical, dental, vision, and life insurance
• 401(k) retirement plan with a generous employer match
• Employee Assistance Program

JOIN OUR GROWING TEAM! APPLY NOW!

Responsibilities

• Handle inbound and outbound calls to assist customers with orders, billing questions, concerns, or escalations.
• Staying updated on product knowledge to provide accurate information to customers.
• Identifying and escalating priority issues to appropriate departments.
• Maintain individual performance and department KPI goals
• Work with vendors, brokers, and sales team members to optimize sales opportunities.
• Partner with leadership on ways to streamline business to enhance customer experience.
• Providing excellent customer service by demonstrating Harbor values by being Genuine, Motivated, Resourceful, & Friendly with internal and external customers.
• Perform other duties as assigned.
• Occasionally support sales reps with coverage and support will call.

Qualifications

• High School Diploma / equivalency required. Associate degree or higher preferred.
• 1-3 years of experience in a professional call center environment recommended.
• Preferred background in food service, restaurant, distribution center, or hospitality.
• Ability to multitask using multiple screens and systems.
• Proficient in Microsoft products; Outlook, Teams, OneNote, Excel, SharePoint.
• Experience using call center systems 8x8 and Teamwork Desk preferred and/or equivalent systems.
• Strong oral and written communication skills required.
• Ability to work a rotating holiday schedule.
• Ability to successfully pass a background investigation and drug test.

Harbor is an Equal Employment Opportunity Employer M/F/Vets/Disabled