Receptionist

Description

Full-Time Receptionist – Kewanee, IL

About Peoples National Bank of Kewanee

Peoples National Bank of Kewanee is a long-standing, community-focused financial institution serving Central Illinois. We opened our doors on March 1, 1928, and for more than 90 years have proudly served the people of Kewanee and surrounding communities.

Over time, we have continued to grow and expand. Today, PNB operates two branches in Kewanee, IL, along with additional branches in Annawan, Bradford, Dwight, Manlius, Reynolds, Sheffield, Seneca, and Tampico, IL. While we honor our history, we are equally focused on the future, developing new and innovative products, services, and programs to better serve our customers and strengthen our communities.

We are currently seeking a Full-Time Receptionist to join our team at our Kewanee location.

Why Join the PNB Team?

Our full-time employees enjoy a comprehensive benefits package that includes, but is not limited to:

• Excellent medical, dental, and vision insurance options
• Flexible Spending Account (FSA)
• Generous vacation time, sick pay, and flex time
• Paid maternity leave
• Flexible scheduling options
• Life insurance
• Retirement Plan
• Free rental of a small safety deposit box and waived fees on select bank accounts

At PNB, we value our employees and strive to create a supportive, respectful, and team-oriented workplace.

What Will a Receptionist Do?

The Receptionist serves as the first point of contact for our clients and plays a critical role in providing exceptional service and fostering client relationships. 

Key responsibilities include:

• Greeting and welcoming customers warmly, providing an exceptional level of hospitality as they enter the bank
• Efficiently answering, screening, and directing incoming phone calls to the appropriate department or individual
• Coordinating and managing appointments between customers and bank representatives
• Assist customers with basic banking transactions, including deposits and withdrawals, while maintaining strict confidentiality and adherence to bank policies
• Maintaining a foundational understanding of bank products and services to accurately assist with customer inquiries
• Maintaining a clean, organized, and welcoming reception area
• Performing other administrative duties as assigned by management to support daily bank operations

Requirements

Experience, Education, and Qualifications

• High school diploma or equivalent required
• Previous administrative or front-desk experience preferred
• Customer service experience strongly preferred
• Ability to successfully complete any required background checks or regulatory screenings

Skills and Competencies Needed

• Exceptional Customer Service skills
• Excellent verbal and interpersonal communication skills, with the ability to represent the bank's values professionally
• Strong ability to multitask, manage front-lobby traffic, and prioritize tasks effectively in a fast-paced environment
• Proficiency in Microsoft Office Suite (Word, Outlook) and the ability to quickly learn general computer and banking applications
• Must demonstrate consistent and reliable physical attendance; the ability to strictly adhere to scheduled bank hours is an essential function of this role

Work Environment & Physical Requirements

• Most duties are performed in a climate-controlled front lobby and office environment
• Prolonged periods of sitting or standing at the front reception desk may be required
• Must be able to use standard office equipment, handle cash transactions, and perform tasks with accuracy

Join Our Team

We invite you to apply and become part of our dedicated and dynamic team, where your contributions make a difference in the lives of our customers and the communities we serve.

Peoples National Bank of Kewanee is an Equal Opportunity Employer. All qualified applicants and internal transfers will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law.