The Operations Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.

Responsibilities:

Focus on front office operation, including training, scheduling, daily duties, etc.
Focus on food and beverage operation, including training, scheduling, daily duties, etc.
Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts.
Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
Ensure procedures for handling of the hotel safe specifically about security and monthly safe audits are followed and occur.
Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
Monthly, forecast the hotel's financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate Forecast.
Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.
Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.

Requirements

At least 6 years progressive experience in a hotel or a related field.
Experience as an Operations Manager, Front Office Manager or Hotel Manager.
Degree in Hospitality, Tourism or related.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
Advanced English required.

Benefits

Relocation:

TN Visa sponsorship for qualified candidates from Mexico and Canada.
One-way flight from home city to the U.S.
Housing available either single or double. $850/month for double and $1,750/month for single. Includes all utilities and WIFI.

General:

72K annual gross salary.
10 Days of vacations after 1 year.
Insurance Provided.
Bonus 15%.

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