Quality Manager

Description

Position Summary

The Quality Control Manager is responsible for developing, implementing, and maintaining quality systems that ensure all products manufactured at the Wilkes-Barre facility meet internal specifications, customer requirements, and applicable regulatory standards. This role provides leadership to the Quality Control team, partners cross-functionally with Operations and Engineering, and drives continuous improvement initiatives across the plant.

Key Responsibilities

Quality Systems & Compliance

• Establish, maintain, and continuously improve the site Quality Management System (QMS).
• Ensure compliance with applicable regulatory, safety, and industry standards (e.g., ISO, ASTM, customer-specific requirements).
• Prepare for, lead, and respond to internal audits, customer audits, and regulatory inspections.
• Own corrective and preventive action (CAPA) processes, including root cause analysis and effectiveness verification.

Operations Support

• Oversee incoming, in-process, and finished product inspections and testing.
• Ensure accurate documentation, data integrity, and traceability of quality records.
• Collaborate with Production, Maintenance, and Engineering to resolve quality issues and reduce scrap, rework, and downtime.
• Review and approve deviations, nonconformances, and product dispositions.

Leadership & Team Management

• Lead, coach, and develop Quality Control technicians and inspectors.
• Set clear performance expectations and provide ongoing feedback and training.
• Ensure appropriate staffing, scheduling, and skill coverage to support production needs.

Continuous Improvement

• Analyze quality data and KPIs to identify trends, risks, and improvement opportunities.
• Lead continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.
• Support new product introductions, process changes, and equipment qualifications from a quality perspective.

Customer & Supplier Quality

• Serve as primary quality contact for customer inquiries, complaints, and investigations.
• Coordinate supplier quality activities, including qualification, audits, and performance monitoring.
• Drive resolution of supplier-related quality issues in partnership with Procurement.

Requirements

Education

• Bachelor’s degree in Quality, Engineering, Chemistry, Manufacturing, or a related technical discipline required.

Experience

• 5+ years of progressive quality experience in a manufacturing environment.
• 2+ years of people leadership or supervisory experience strongly preferred.
• Experience in chemical, materials, industrial, or process manufacturing environments preferred.

Technical Skills

• Strong knowledge of quality systems, audits, and regulatory compliance.
• Proficiency in root cause analysis tools (e.g., 5 Whys, Fishbone, FMEA).
• Experience with statistical process control (SPC) and quality metrics.
• Working knowledge of ISO standards and customer-driven quality requirements.

Soft Skills

• Strong leadership, communication, and cross-functional collaboration skills.
• Detail-oriented with the ability to balance compliance and operational efficiency.
• Decisive problem-solver with a continuous improvement mindset.