Banquet Team Lead

Job DetailsJob Location: Killington, VT 05751Position Type: Full-Time Year RoundSalary Range: $12.10 - $12.58 HourlyJob Shift: AnyJob Category: Food & BeverageCompensation and Benefits:    Compensation: Starting pay rate of $12.10 - $12.58 + banquet service gratuities, adjusted based on experience  Benefits: Full-time, year-round, benefited position including:  Optional company subsidized medical, dental, vision, flexible spending account, health savings account, employer paid short term disability & long-term disability offerings  401(k) retirement plan (with company match up to 5%)  Paid parental leave  Paid time off, holiday and sick pay  Free seasons pass for employee and dependents  Privileges at several other resorts  Several discount programs (i.e. food & beverage, retail/rental, friends & family tickets, etc.)  Job Summary:  Killington/Pico Ski Resort hosts a variety of banquets such as quaint weddings for 25 people to extravagant weddings for 400, to conferences for 500+ attendees to feeding the 100’s of athletes and coaches for the FIS International Women’s World Cup event! With banquets held in the Ballrooms of the Killington Grand Hotel to the Peak Lodge and everywhere in between, the Banquets team works closely with Events and Food and Beverage Teams to put on first class events with unmatched attention to detail and guest service.  Banquet Captains work effectively under pressure and maintain excellent service standards with their events. Candidates must possess excellent listening skills and an eagerness to excel in customer service. Our captains are team players who work effectively with coworkers and other departments to support and maintain a level of excellence in food and beverage service for events throughout the resort. This position requires a highly self-motivated individual who can work with minimal supervision and interact with resort guests at a high-level.   Summary of Key Responsibilities:   Responsibilities and essential job functions include but are not limited to the following:   Review, understand, and execute Banquet Event Orders  Hold pre-shift meetings with staff and culinary to review daily menu service  Coordinates quality of food service between culinary and service staff  Prepare decorative arrangements on food service areas  Enforces all department standards and food service regulations  Adhere to all health and safety regulations  Use layouts to set and prepare all variations of event functions  Delegate duties to team members on an event-to-event basis  Help resolve guest concerns and complaints  Monitor food service to limit food waste and contamination  Oversee equipment and physical plant cleanliness, organization, and maintenance  Oversee and maintain adequate small wares, bar ware and table service items  Execute all forms of catered service, such as buffet, family style, plated, or flash  Plan, assign, check, and evaluate work of banquet staff and bar staff  Assist in training banquet staff  Inspect and audit banquet facilities regularly  Confer regularly with Conference Sales and Culinary Teams  Assure all set up, event, and closing tasks completed  Create detailed event and setup reports for supervisors and Conference Sales  Perform cashier duties as needed  Assist in monitoring and evaluating quality of service and food  Assist with serving tables, bussing and bartending as needed  Create detailed event and setup reports for Supervisors and Conference Sales  Help maintain audio and visual equipment, with the below expectations  Assure all set up, event, and closing audio and visual tasks completed daily  Utilize/setup audio and visual equipment on and off site- equipment includes, but is not limited to the following: speakers, house sound, projectors and screens of varying sizes, laptops, etc.  Help resolve guest audio and visual concerns and complaints  Inspect all audio and visual equipment regularly  Meets with guests on site to ensure audio and visual equipment is in proper working order and answer any questions guests/clients have  Assist in training staff on audio and visual operations  Confer regularly with Conference Sales, Supervisors, and Banquet Captains  Assist in monitoring and evaluating quality of all audio and visual equipment  QualificationsBasic Qualifications:   Basic education (high school), plus two to three years of relevant restaurant or other food service experience, or a combination of education and experience from which comparable knowledge and skills are acquired.  Vermont Department of Liquor Control Certification required.  Required Knowledge, Skills, and Abilities:  Good basic knowledge of catering and bar operations, including serving tables, hosting, bartending, and cashiering.  Ability to deal with customers and staff in a courteous and efficient manner as well as impaired guests.  Work schedule will vary to include days, nights, holidays, and weekends.  1 or more years of Audio / Visual experience preferred, or ability to learn quickly  It is the policy of Killington/Pico Ski Resort Partners, LLC to provide equal opportunity and employment to all staff and applicants.  No person shall be discriminated against in any condition of employment because of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, place of birth, age, physical or mental condition, or any qualified individual with a disability or veteran status.  Work where you play - Apply now!