Discovery Mood & Anxiety

Discovery Mood and Anxiety Program is a national leader in behavioral healthcare and one of the fastest growing companies in the field. DBH offers world-class treatment for those struggling with mental health and places a high priority on seeking employees who share our passion for improving the lives we serve.

Since 1997, Discovery Mood and Anxiety Programs, DBH’s Mental Health Disorder Division, has helped thousands of patients discover their path to the full and rewarding lives they deserve with evidence-based and inclusive treatment options.

Position Summary:

Admission Coordinator I respond to all inquiries related to treatment at Discovery in a professional manner in an effort to achieve a commitment to care from all qualified inquiries and providing appropriate referrals for those who are not.

Essential Job Functions:

Follow the checklist to ensure all steps to an admission have been properly taken
Keep referral information up to date and in an accessible location.
Effectively discern if a caller meets initial criteria (within 2-3 minutes)
Efficiently refer caller out to network partners if and when they fail to qualify
Speak passionately about the program while controlling the flow and direction of the call
Ability to efficiently gather pertinent information in initial call while inputting in CRM
Obtain referral and treatment team information
Gather all insurance info and promptly initiate verification process
Properly educate families on levels of care and Medical Necessity noting difference between benefit and authorization
Keep family engaged in communication and informed of next steps
Conduct pre-admission screenings
Gather medical data/records
Gather clinical data and treatment team information
Identify clinical or medical red flags and alert appropriate personnel
Obtain appropriate approvals when indicated (medical, clinical, etc.)
Achieve permission/initiate Single Case Agreements (SCA)/discounts/payment plans
Proper coordination with business office and management personnel to complete SCA
Communication with house regarding admissions and receive mutually agreeable admission time
Confirmation call and email sent to family that covers admit time, house, location, insurance, necessary funds and next point of contact
Generate EHR record for incoming client
Admission paperwork complete and in compliance
Accurate and timely notations in CRM and EHR and all supporting data uploaded

Knowledge, Education, Experience:

High School Diploma or equivalent
Office etiquette
Excellent computer skills and in particular a high level of proficiency with Microsoft Office (Word, Excel, PowerPoint)

Employment Status: Full-Time

Schedule: Sunday-Thursday 1:30pm-10pm

Work Location: On-Site

Compensation: Pay Range: $24-29/hr.

Discovery Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives, experiences, and strives to hire and retain a diverse workforce.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin.

Learn more about this Employer on their Career Site

Admissions Coordinator (Mental Health)