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POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.
Position: Retail Stock Lead
Location: King of Prussia Mall
Department: Retail
Hourly: $ 18.00
Opportunity Overview:
At POP MART, we believe art has the power to inspire joy, spark imagination, and bring people together. As a Stock Coordinator, you'll play an essential role in delivering an exceptional customer experience by ensuring our products are organized, replenished, and ready for every collector. While much of your impact happens behind the scenes, your work is critical to maintaining the premium shopping experience that defines the POP MART brand.
You'll be responsible for receiving and processing shipments, maintaining an organized stockroom, replenishing merchandise to the sales floor, and supporting inventory accuracy. Working closely with store leadership, you'll help ensure operational excellence, efficient product flow, and successful new product launches while creating a safe, clean, and organized back-of-house environment.
This position reports directly to the Store Manager.
What You Will Achieve
- Oversee the receiving, unpacking, and organization of daily shipments
- Ensure all new merchandise is processed, tagged, and placed on the sales floor quickly and accurately
- Maintain a clean, safe, and organized stockroom environment
- Lead inventory replenishment to ensure shelves are full and standards are met
- Partner with store leadership on product placement, overstock strategy, and floor replenishment needs
- Support visual merchandising execution by prepping displays and fixtures as needed
- Assist in inventory counts, audits, and loss prevention efforts
- Serve as a role model for back-of-house operations and stock associates
Sales & Business Performance
- Help achieve and exceed store sales goals and key performance indicators (KPIs), including sales, conversion, units per transaction (UPT), average transaction value (ATV), and customer engagement.
- Promote key product categories, limited-edition releases, and exclusive collections through knowledgeable product recommendations.
- Identify opportunities to improve store performance and communicate operational needs or business opportunities to store leadership.
Store Operations
- Execute opening and closing procedures while ensuring operational excellence and compliance with company policies.
- Maintain a clean, organized, safe, and visually compelling store environment.
- Accurately process customer transactions, returns, exchanges, and other POS activities.
- Support shipment processing, replenishment, stockroom organization, inventory accuracy, and cycle counts.
- Help protect company assets by following cash handling, safety, and loss prevention procedures.
(Responsibilities may vary based on store volume and business needs.)
Brand & Community
- Serve as a knowledgeable brand ambassador by staying current on POP MART products, artists, characters, and company initiatives.
- Support in-store events, collector experiences, pop-up activations, conventions, new store openings, and other brand initiatives.
- Support Robo Shop operations and partner with internal teams to ensure a seamless customer experience where applicable.
- Maintain flexibility to work evenings, weekends, holidays, and other peak business periods.
What you will need:
- 1+ years of retail experience; previous leadership, keyholder, or supervisory experience preferred.
- Passion for delivering exceptional customer experiences and leading by example.
- Interest in designer toys, collectibles, art, anime, gaming, fashion, or pop culture is highly valued.
- Strong communication, coaching, and interpersonal skills.
- Ability to motivate others while fostering a collaborative, inclusive team environment.
- Strong organizational skills with excellent attention to detail.
- Comfortable making decisions and prioritizing tasks in a fast-paced retail environment.
- Demonstrated ability to interpret business metrics and use data to improve store performance.
- Ability to adapt quickly to changing priorities and business needs.
- Basic computer and point-of-sale (POS) proficiency.
- High School Diploma or equivalent required.
- Must be at least 18 years of age.
What We Offer
- Market-competitive packages: 401k, health insurance, PTO, paid sick leave, and family leave.
- Growth opportunities: on-the-job training, leadership development, and stretch assignments to advance your career.
- Career development: opportunities to take on larger responsibilities as POP MART's North America business scales rapidly.
*The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Physical Requirements
- Must be able to stand and walk for extended periods throughout scheduled shifts.
- Must be able to frequently bend, reach, stoop, kneel, and climb ladders or step stools to stock and retrieve merchandise.
- Must be able to regularly lift, carry, push, or move merchandise weighing up to 25 pounds.
Pay Range Details
The hourly pay rate for this position is $18.00 per hour. This range is provided in accordance with applicable state and local pay transparency laws and may vary based on geographic location. Individual compensation will be determined based on factors including job-related knowledge, skills, experience, and qualifications.
Equal Employment Opportunity
POP MART is committed to fostering a safe, inclusive, and respectful workplace where everyone is treated with dignity and respect. We are an Equal Opportunity Employer and provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, marital status, disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Employment decisions at POP MART are based on business needs, job requirements, and individual qualifications.
Reasonable Accommodation
Applicants who require a reasonable accommodation during the application or hiring process may request assistance by emailing na.hrsupport@popmart.com.
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The qualifications, skills, abilities, and physical demands described in this job posting are representative of those required to perform the essential functions of the position. Reasonable accommodation may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the job.
*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees
because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship,
imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of
any other status or condition protected by applicable federal, state or local law.
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