Human Services Assistant II

• Benefit Programs:
• Operates various computer systems to conduct searches for initial applications, renewals and re-certification and/or to update information;
• Provides information and assists clients with completing applications, etc.;
• Answers incoming calls and responds to inquiries;
• Provides case management support to the Human Services Specialist staff;
• Prepares and mails correspondence;
• Provides information and referrals and verifies information as required for other community resources;
• Provides written and/or oral documentation regarding client contacts, verification letters, and other situations;
• Sets up case files, typing or labeling case files, and completing forms; and
• Assists in the preparation of periodic, special and other reports.

Child Protective Services and/or other Social Work Programs:

• Follows up with referrals to ancillary agencies;
• Provides services for identified client needs (i.e. identifies benefit needs and makes appropriate referrals);
• Documents client contact in appropriate record;
• Completes various forms;
• Updates information in various computer systems;
• Provides direct administrative support to Social Workers such as transcription, typing, pulling files, ordering supplies, and creating forms;
• Researches and purges case records;
• Prepares and maintains manual and computer schedules/alerts;
• Provides training to staff on inputting data into social work systems;
• Conducts adoption searches via court records, library, agency files, Internet, city directory, and makes contact if a match is found;
• Transports family members and program participants to appointments;
• Mentors and supports the biological parents of foster care children as well as the children and foster families;
• Testifies in court when subpoenaed; and
• Acts as a liaison between Social Workers and school representatives, etc.

Group Home Facility (non-traditional DSS component):

• Directs residents and trains them in completing chores, appropriate personal hygiene, and interpersonal skill development;
• Provides emotional and parental support to each resident, including physical need training and support;
• Ensures behavior modification plan for individual residents are carried through;
• Assists the House Parent in the on-going management of treatment and behavioral modification plans;
• Assists in meal preparation and daily house keeping;
• Provides transportation of residents to and from required services; and
• Completes daily log entries and other communications required in the completion of each resident's treatment plan.

Child Care Facility (non-traditional DSS component):

• Assists with activities by participating with children in group games, enforcing safety rules, and intervening when children are likely to injure themselves or each other;
• Assists in the preparation and maintenance of program materials as requested;
• Follows licensing and school procedures to safeguard the health and safety of the children in the program, which include but are not limited to hand washing, sanitary measures, playground safety rules, and rules regarding the use of supplies and equipment;
• Reports any accidents per our policy and procedures when a child is injured;
• Attends periodic staff meetings with other assistants; and
• Works directly with children as directed and provide child care in the locations and times designated.

Special Requirements:
This position is covered under Code of Virginia §63.2- 1601.1 or §63.2-1720 requiring the finalist candidate to submit to fingerprinting and provide personal descriptive information for a criminal history record check through the Central Criminal Records Exchange and a search of the Virginia Child Abuse Central Registry. Applicants may be subject to additional background checks including a DMV/driving record check, pre-employment drug screening, local agency checks, employment verification and references, verification of education (relevant to employment}, credit checks (relevant to employment), and other checks as determined necessary and appropriate to the position to be filled.

• All offers of employment are contingent upon satisfactory results of the required checks and screenings.
• Employee will be required to work in community emergency shelter in the event of a natural disaster or emergency, or work during unscheduled office closures.
• Employee must be able to telework if necessary.
   

Special Instructions to Applicants:

Applications for this position must be submitted electronically through this website of www.jobs.virginia.gov. Mailed, e-mailed, faxed, or hand delivered applications will not be accepted.  Applicants are encouraged to provide a complete relevant listing of work experience and qualifications in the applicable sections of application. Selection of candidates for interviews is based upon the information contained in the application package.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer.