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Staff Position Description
Position Title: Laboratory Customer Service Representative Position Code: RepLabOut-6122
Department: Laboratory Services Safety Sensitive: YES
Reports to: Manager Exempt Status: NO
聽
Position Purpose:
All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI鈥檚 vision of providing the region鈥檚 best clinical care and patient service through an environment that fosters respect for others and pride in performance.
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Key Responsibilities [List of material responsibilities and essentials duties which must be completed in achieving the objectives of the position]
| 路 Manage orders, results checking and verification from the reference lab. 路 Greets and registers outpatients in a quick, courteous, and professional manner. The use of AIDET is required. 路 Keeps work area in a neat and orderly manner, presenting a professional atmosphere 路 Accurately registers outreach specimens in a timely manner 路 Distributes and files all reference testing reports in a timely manner 路 Prepares laboratory correspondence including mailing/faxing test reports to providers, taking/preparing meeting minutes for approval, periodic LIS reports, etc. 路 Completed outreach specimens are received in LIS within 30 minutes 路 Test orders are prioritized per standards 路 Manage A.R. for the Lab including errors, denials, edits, validation, and daily reconciliation. 路 Order office and related department supplies from Materials Management weekly or as needed if sooner 路 Manage and direct incoming phone calls professionally, accurately and courteously 路 Demonstrates a good working knowledge of all departmental policies and procedures in areas worked 路 Takes initiative to offer assistance in other areas of Laboratory Services when the need arises 路 Actively seeks to improve and streamline procedures to increase efficiency 路 Willing to adjust personal schedule, when asked, to cover shifts outside regular schedule |
Qualifications [Statements regarding minimum educational and experience qualifications, required proficiencies with specialized knowledge, computer proficiencies, military service, required certifications, etc.]
| Education: High School diploma or equivalent required Skills and Knowledge: Proficient typing skills, Knowledge of office procedures, Effective interpersonal and customer relation skills, Knowledge of medical terminology, Good organizational skills, Experience with patient registration in a medical setting preferred |
Preferences [Preferred attributes for the position which are not absolutely required in the minimum qualifications (i.e., multi-lingual, master鈥檚 degree)]
| Experience: 1-2 years of office experience preferred |
Special Position Requirements [Optional section: any travel, security, risk, hazard or related special conditions which apply to the position]
| Exposure Categories: 路 Category I: Expected duties have routine potential for exposure to blood, body fluids or tissues 路 Other potential hazard(s): Possible exposure to biological, chemical and radioactive substances |
Work Requirements [Optional section: work requirements for physical or other important issues which relate to the job]
| 路 Must be able to distinguish colors 路 Frequent walking of about 0.5-2.0 miles per day. 路 Occasional lifting up to 25 pounds. 路 Occasional bending, stooping or reaching. 路 Sitting for prolonged periods, (75-80% of the time) |
Date Staff Position Description Created / Revised: 08/2016; 03/2019; 9/16/2019
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