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Staff Position Description
Position Title: Refund Specialist Position Code: SpecRefund-8115
Department: Patient Financial Services Safety Sensitive: No
Reports to: CBO Cash Applications Manager Exempt Status: No
Position Purpose:
All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI鈥檚 vision of providing the region鈥檚 best clinical care and patient service through an environment that fosters respect for others and pride in performance.
Key Responsibilities [List of material responsibilities and essentials duties which must be completed in achieving the objectives of the position]
| 路 Runs daily credit report and processes all refunds 路 Research accounts and documentation to determine validity of refunds 路 Process all refunds within two (2) days of assuring credit is valid 路 Must balance each batch on a daily basis upon completion of refunds. 路 Meets productivity standards for processing refunds 路 Provide back up for the Accounts Receivable Clerks when needed 路 Participates in business division meetings, performance improvement activities and committees as assigned. |
Qualifications [Statements regarding minimum educational and experience qualifications, required proficiencies with specialized knowledge, computer proficiencies, military service, required certifications, etc.]
| Education: High School Diploma or Equivalent Experience: One (1) year experience in balancing and reconciling accounts Skills and Knowledge: Knowledge of refund processes related to accounts and the ability to review an account and determine the appropriate refund. |
Preferences [Preferred attributes for the position which are not absolutely required in the minimum qualifications (i.e., multi-lingual, master鈥檚 degree)]
| 路 Education related to Cash Reconciliation, Billing and Collections preferred 路 Accounts receivable experience preferred |
Special Position Requirements [Optional section: any travel, security, risk, hazard or related special conditions which apply to the position]
| Level 1: Primarily but not limited to balancing/reconciling self-pay accounts in a single system. Level 2: Reconciles Self-pay and Insurance accounts in two systems by utilizing collections experience 路 Balancing/reconciling electronic and paper documentation 路 Analyzing information to determine accuracy and completeness of work
Level 3: Consist of Level 1 & 2 requirements along with the following:
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Work Requirements [Optional section: work requirements for physical or other important issues which relate to the job]
| Blood Borne Disease Exposure Category: Category III Ability to sit for six to seven hours daily at a computer terminal; occasionally lifts and carries up to 15 pounds of files to storage area; must be able to deal calmly and effectively with frustrated and/or angry clients..聽 |
Date Staff Position Description Created / Revised: 02/22/2019
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