Job Summary

We are seeking an IT Training & Knowledge Management Specialist based at the United States Merchant Marine Academy in Kings Point, NY. This role is onsite and may have flexibility for some situational remote work days. This role leads end-user technology training, develops knowledge resources, and enhances IT communications and service delivery. It drives Microsoft 365 adoption, supports onboarding training, builds and maintains knowledge bases, manages intranet content, and delivers proactive user education.

The ideal candidate is an excellent communicator and quick learner who excels at synthesizing technical information from subject matter experts and translating it into clear, user-friendly training, documentation, and guidance for non-technical audiences. Deep expertise in every tool or system is not required; the focus is on strong analytical, facilitation, and communication skills to bridge IT and end-users effectively.

Job Description:

Deliver Microsoft 365 and general IT training during employee onboarding.
Develop quick reference guides, training materials, and knowledge base articles.
Host Office Hours and Lunch & Learn sessions in person and via Microsoft Teams.
Maintain and update IT SharePoint and intranet sites.
Review service desk tickets to identify recurring issues and create proactive training materials.
Develop and distribute IT announcements, newsletters, and cybersecurity bulletins/guidance.
Support integration of ITSM tools (e.g., Jira) with training resources.
Track mandatory training compliance and reporting.
Assist in developing AI chatbot solutions for common IT issues.

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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