Animal Care Supervisor

The Operations Leader – Animal Care promotes and ensures the efficient and effective operations of the Companion Animal Department and drives the sales of aquatic pets, reptiles, birds, and small companion animals. The Operations Leader – Animal Care will coach and mentor all Pet Care Center partners in the processes to support and drive the guest experience and animal care. The Operations Leader – Animal Care is responsible for training, developing, supporting operations scheduling and leading a high-performing team that delivers the Companion Animal department’s budgeted sales goals, gross margin, animal, and merchandise shrink targets. They will also assist in managing all aspects of the Pet Care Center’s business in accordance with Petco operational standards and safety procedures. Responsibilities include utilizing business acumen to measure, analyze and diagnose business trends and implement improvement plans; ensuring health and well-being of live animals per Petco standards; adhering to Veterinary Protocol for sick animals; processing register transactions to create great guest experiences; training and coaching partners in Animal Care, Aquatics, and Companion Animal Maintenance; ordering live animals efficiently; maintaining operational standards and high presentation standards; partnering with merchandising leaders to ensure proper stock levels; handling adoption animal documentation; leading and coaching partners in guest service; managing partner scheduling; recruiting, hiring, training, coaching, and succession planning; supporting Omni Channel initiatives; acting as Leader on Duty for Pet Care Center execution and compliance; promoting a positive leadership culture; modeling inspiring leadership; promoting safety; fostering a collaborative culture; prioritizing talent development; and engaging as a brand representative. Education and experience requirements include a high school diploma or equivalent, some college preferred, 1+ years management experience required (2+ preferred), valid driver's license, proficiency in communication, organizational and computer skills, and strong guest service aptitude. Supervisory responsibility includes direct supervision of Operations Specialists & Senior Aquatics Specialists. Work environment involves indoor duties with some physical activity and occasional travel. Continuous public contact and coordination with various departments and external contacts are required.