IT Services Assistant

About Tanglewood 

Home to the famous Boston Symphony Orchestra, and the site of one of the world’s best-known music festivals, Tanglewood hosts world-class orchestra and chamber music concerts, renowned popular artists, fascinating talks, fun events for kids, and more ... all against the backdrop of the beautiful Berkshire Hills. Today Tanglewood annually draws over 350,000 visitors. Each season offers not only a vast quantity of music, but also a vast range of musical forms and styles, all of it presented with a regard for artistic excellence that makes the festival unique. 

About the Role

We are looking for entry-level IT Service seasonal help to provide IT support to end users in a fast-paced environment at Tanglewood in Lenox, MA. The IT Services Assistant focuses on the technology used to support concert performances and daily staff requirements. You should possess a strong desire to learn software and troubleshooting skills to help ensure the technology maximizes up-time and effectiveness.

Job Responsibilities

· Provide first point of contact for IT Services throughout the Tanglewood campus including in-person, e-mail, phone and cell phone.

· Assist the IT Services Team Leader in the deployment and reclamation of IT assets.

· Monitor and replace printer and multi-function Printer (MFP) toner cartridges.

· Troubleshoot and resolve all printer and MFP issues; paper- jams, scan and assist in maintaining a 100% up time as needed.

· Assist with WIFI setup and connectivity during the Tanglewood season.

· Act as point of contact for IT Services related issues when primary contact is unavailable.

· Identify and recommend fixes to potential technological challenges.

· Install software, printer's drivers and resolve software related problems.

Qualifications:

· Possess a strong desire to learn and gain experience in a fast-paced environment.

· Excellent interpersonal communication skills; verbal and written. Strong ability to interact with employees and external contacts in an approachable and professional manner.

· Strong PC skills with emphasis on Windows 11 in a Domain environment.

· Strong documentation skills and attention to detail.

· Basic understanding of LAN, WAN and WIFI.

· Help desk and customer service experience a plus.

· Must be able to lift/carry up to 50 lbs.

Must be able to work a nonconventional 5-day work week (Weekend work expected) with nonconventional work hours (1 - 9 pm most days) for a work week of 30-40 hours. Must have reliable transportation and a track record for being on time.

Pay Rate Range: $20.00 - 20.75/hr

The BSO is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.