Patient Services Representative

Job Description Summary

‎ 

‎ 

How will you make an impact & Requirements

‎ 

• Greet and check in patients with professionalism and compassion

• Manage front‑office operations including scheduling, check‑out, and updating EMR records

• Answer multi‑line phones while following urgent/emergent protocols

• Conduct daily appointment reminders and outreach

• Collect and process payments at time of service

• Verify insurance eligibility and assist with authorizations

• Resolve patient concerns with empathy and problem‑solving

• Maintain confidentiality and follow HIPAA and safety protocols

• Support administrative tasks such as scanning, filing, and supply management

• Participate in team huddles and contribute to workflow improvements

What We’re Looking For

• 2–3 years of healthcare front‑office experience (required)

• Strong reliability and consistent attendance

• Excellent customer service and communication skills

• Ability to multitask in a fast‑paced environment

• Intermediate computer skills (MS Office + EMR experience)

• Ability to type 45+ WPM

• Cultural sensitivity and professionalism with diverse patient populations

• Additional language skills are a plus

Schedule

Full Time, Monday–Friday 7:30 AM–4:00 PM No weekends.

Benefits

Vera Whole Health offers a comprehensive benefits package, including:

• Medical, Dental, and Vision Insurance

• 401(k) Retirement Plan

• 13 Paid Holidays

• Paid Time Off (PTO)

• Supportive, team‑oriented work environment

Health & Safety Requirements

• Hep B vaccination or proof of immunity

• Negative TB test within 90 days of start date

• CPR/BLS certification (pre‑hire)

• Annual influenza and COVID‑19 vaccinations per company policy

Compensation

$23.00–$34.50 per hour, depending on experience and qualifications.

‎ 

Compensation:

to