The Technical Product Manager, Healthcare Interoperability & Integration owns the technical integration layer connecting AppealAssist and CareAssist to customer data and EMR systems (Epic, Cerner, and others), embedded launch, data write-back, and admin/tenant configuration. This is a technically-oriented product role requiring fluency in healthcare data standards, partnering closely with engineering to deliver integration capability across both products.

Education and Experience

Required: Bachelor's degree in Computer Science, Health Informatics, or a related technical field.
Preferred: Experience with HL7/FHIR standards, EMR integration credentials (e.g., Epic proficiency badges), or a background in health informatics.
4+ years of product or technical product management experience, with direct experience integrating with EMR systems (Epic and/or Cerner) in a healthcare SaaS environment.

Knowledge

Strong understanding of healthcare interoperability standards (HL7v2, FHIR, ADT feeds) and EMR integration patterns.
Working knowledge of Azure DevOps and Confluence.

Skills

Ability to translate technical integration requirements into clear specifications for engineering.
Strong collaboration skills working directly with customer IT/informatics teams during implementation and onboarding.
Comfortable owning a technically deep scope shared across both products.
Skilled at scoping integration work for new customer onboarding and estimating effort and complexity.
Strong troubleshooting and root-cause skills for integration issues spanning product and customer environments.

Primary Job Duties
The essential functions include, but are not limited to the following:

Integration Ownership: Own the roadmap and requirements for EMR integration (embedded launch, write-back, data ingestion) across both AppealAssist and CareAssist.
Onboarding Support: Scope and support integration work for new customer onboarding, including EMR-specific configuration and data mapping.
Admin & Configuration: Own requirements for admin/tenant configuration capabilities customers use to manage their own settings.
Cross-Product Standards: Maintain consistent integration patterns across both products to avoid duplicated or divergent technical approaches.
Engineering Partnership: Work closely with engineering to scope, sequence, and validate integration builds, including technical design discussions.
Customer-Facing Technical Liaison: Serve as the product-side technical point of contact for customer IT/informatics teams during implementation.
Issue Triage: Investigate and prioritize integration-related bugs and customer-reported issues with engineering and support.

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