Working Manager — Towing Operations

The Working Manager will own day-to-day management of the towing business while remaining hands-on in the field. This is not a desk-only role. When crews are deployed and an additional piece of equipment is needed, the Working Manager is expected to jump in a truck, run the call, and support the team. The right candidate is an experienced operator who leads from the front — combining strong people management, dispatch judgment, and technical know-how across heavy and light-duty towing.

•        Manage daily towing operations across a fleet of four heavy-duty and two light-duty trucks.

•        Lead, schedule, and develop the towing team, including drivers and road technicians.

•        Step into the truck and run calls when an additional unit is needed to cover demand or complex recoveries.

•        Oversee dispatch decisions, response times, and customer communication to maintain service quality.

•        Ensure DOT, FMCSA, and state-level compliance for drivers, equipment, and recordkeeping.

•        Monitor and enforce safety standards, including pre-trip inspections, on-scene procedures, and incident reporting.

•        Coordinate with the bus repair shop and outside vendors on equipment maintenance, repairs, and uptime.

•        Track key operating metrics (call volume, response time, revenue per truck, labor utilization) and report results to ownership.

•        Build and maintain relationships with motor clubs, law enforcement, insurance partners, and commercial accounts.

•        Recruit, train, and onboard new towing staff in partnership with leadership.

•        Identify opportunities to grow the towing division and recommend equipment, staffing, or service-line additions.

Requirements

•        Significant hands-on towing experience, including heavy-duty recovery.

•        Prior supervisory or management experience in a towing, recovery, or fleet operations environment.

•        Active CDL (Class A or Class B) appropriate for operating heavy wreckers.

•        Clean driving record and ability to pass DOT physical and background screening.

•        Working knowledge of DOT/FMCSA regulations and state towing requirements.

•        Strong communication skills with customers, drivers, law enforcement, and motor clubs.

•        Proven ability to lead a small team while staying personally productive in the field.

•        WreckMaster, Towing & Recovery Association of America (TRAA), or equivalent certification.

•        Experience building or scaling a towing division, including SOPs and dispatch processes.

•        Familiarity with towing management software and GPS/fleet telematics platforms.

•        Experience working alongside or within a transportation or bus operation.

•        Ability to operate heavy-duty and light-duty wreckers in all weather conditions.

•        Comfort working roadside, including nights, weekends, and on-call rotations as needed.

•        Ability to lift, push, and pull equipment consistent with towing and recovery work.

Benefits

•        Hourly pay: $45–$60 per hour, with flexibility above the range for an exceptional candidate.

•        Relocation assistance available for the right candidate.

•        Paid Time Off (PTO).

•        401(k) retirement plan (with matching starting Day 1Z)

•        Health insurance.

•        Stable, growing operation with a clear path to expand responsibility as the towing division scales.