Field Clerk

Job DetailsJob Location: Lubbock-Wollforth TX Area - Wolfforth, TX 79382About WTG  WTG is a leading provider of customized and reliable natural gas infrastructure solutions, dedicated to meeting the unique needs of end users in increasingly complex natural gas markets. With deep industry expertise and a collaborative approach, we develop, construct, acquire, own, and operate midstream pipeline infrastructure to serve power generators, local distribution companies (LDCs), small and large commercial and industrial users. Founded in 1976, WTG has expanded its tailored pipeline solutions to address the growing demand of customers across the United States. Job Summary: The Field Clerk supports daily operations of the WTG Lubbock Area office. QualificationsKey Responsibilities  Answer and direct multi-line phone calls; provide accurate information to customers.  Assist and de-escalate interactions with rude or irate customers.  Create and complete work orders; support field technicians as needed.  Handle emergency locate requests across multiple districts.  Process walk-in payments, tally and balance cash, and prepare bank deposits.  Collect, open, and sort mail; maintain cash log entries.  Research and process billing adjustments; post payments.  Respond to customer questions about service connections, disconnections, billing, and payment arrangements.  Manage daily email correspondence.  Download/upload meter reading data.  Required Qualifications  High school diploma or equivalent required.  Strong communication and conflict-resolution skills.  Proficiency with Microsoft Office Suite.  Ability to handle confidential information responsibly.  Detail-oriented, organized, and able to manage multiple priorities.  Preferred Qualifications  A minimum of 1 year of prior experience in customer service, utilities, or clerical work.  Experience with CIS (Customer Information Systems) and utility software.  Relevant college coursework.  Physical Requirements:  Prolonged periods of sitting at a desk and working on a computer.  Must be able to lift up to 15 pounds at times.