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GENERAL PURPOSE OF JOB
To provide personalized service to customers by providing assistance and suggestions in selecting products to meet their needs; to ensure that the department is ready for the customers; to merchandise displays; to ensure accurate pricing and signing is reflected on merchandise and throughout the department.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Demonstrate friendliness towards customers and co-workers
• Maintain cleanliness and presentation within the department
• Provide personalized customer service within department
• Answer incoming phone calls and direct each call to the appropriate store personnel
• Ensure every item has a SKU and is priced
• Ensure sale items are set before the start of a promo period
• Place sale signs out for sales events
• Retag items with new changes from buyers
• Call other stores for special orders
• Track special orders
• Rearrange floor sets every two weeks, or as necessary
• Spot-check prices and SKU numbers for accuracy
• Verify all merchandise has tags
• Put away stock that is left in cashier stations
• Assist in other areas in the store as necessary
• Receive shipments and stock products received
• Stock freight and ensure adequate amounts of merchandise available for purchase
• Assist cashiers and act as a back-up cashier as necessary
• Uphold all cooperative policies
• Perform other tasks and duties as required by supervising manager
SUPERVISORY RESPONSIBILITIES
• This position does not have supervisory responsibilities.
EDUCATION AND/OR EXPERIENCE
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Ability effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
MATHEMATICAL SKILLS
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
REASONING ABILITY
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to deal with problems involving a few concrete variables in standardized situations
OTHER SKILLS AND/OR ATTRIBUTES
• Strong communication and interpersonal skills
• Excellent customer service skills
• High level of integrity
• Accuracy and attention to details
• Thorough knowledge of the products and brands carried in the assigned department
• Strong merchandising skills
• Ability to read and implement floor plans
• Creative abilities
• Friendliness and cheerfulness towards customers and co-workers
• Ability to perform effectively in both individual and team environments
• Excellent prioritization and organizational abilities
• Possess a strong sense of urgency
Bilingual candidates encouraged to apply!
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