Customer Service Representative

21st Mortgage Corporation

Posted 2 months ago, valid for 17 days

Knoxville, TN 37902, US

$16.67 - $20 per hour

Full Time

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Sonic Summary

The position is for a Level 4 customer service representative at 21st Mortgage, focusing on handling calls related to loans, insurance claims, and lien releases.
Candidates are expected to have a demonstrated ability to communicate effectively in both oral and written forms, particularly via email.
The role requires effective time management skills, teamwork, and the ability to follow up with customers to resolve issues.
A positive attitude and a commitment to providing excellent service to customers and team members are essential for success in this position.
The job requires a minimum of 2 years of experience, with a salary range of $40,000 to $50,000 annually.

Level 4

Answer incoming calls regarding the customer's loans, insurance claims, lien releases and more. This position will also respond to customer and third party requests and process insurance claims, lien releases and more.

Must have demonstrated ability to communicate effectively both in oral and written communications especially over email, manage time effectively, work with a team, and follow up with customers to resolve issues. Candidates should have a positive attitude and willingness to provide great service to customers and fellow 21st Team Members.

Business Unit -

21st Mortgage

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