Commercial Roofing Service Account Administrator

Eskola, LLC - Knoxville, Tennessee | Full-Time (In Person), Monday–Friday | $55,000 - $65,000 (Based on Qualifications & Experience)

Eskola, LLC has been installing commercial and industrial roofing and waterproofing systems throughout the North and Southeastern U.S. since 1972. We're seeking a motivated individual to join our fast-paced team as a Service Account Administrator.

The Service Account Administrator is responsible for managing service operations, ensuring timely response to customer needs, coordinating repairs, and supporting the service team. This position serves as the primary point of contact between clients, technicians, and management, ensuring effective communication and efficient service delivery.

What You Will Do

Act as the main point of contact for clients on service requests, updates, and follow-ups
Schedule and dispatch technicians and coordinate service appointments efficiently
Create and manage work orders, ensuring documentation is complete and accurate
Allocate equipment, materials, and manpower for service jobs, and track inventory used
Review completed work orders, prepare invoices, and communicate costs and payment terms to customers

What We Are Looking For

2+ years of experience in service coordination, dispatch, or customer service, preferably in commercial roofing or construction
Strong organizational and multitasking abilities
Excellent verbal and written communication skills
Proficiency with service management software and Microsoft Office Suite
Valid driver's license with an acceptable driving record

Preferred Skills & Certifications

Familiarity with roofing systems, materials, and repair processes
OSHA 10-hour or 30-hour card
Bilingual fluency in English and Spanish

Why Join Eskola?

Competitive salary and comprehensive benefits
Opportunities for advancement and career development
Company-provided iPhone, computer, and tablet with modern software tools
Ongoing trade-specific training and professional growth support
Medical, Dental, Vision, Life, & Disability Insurance
401(k) with Company Matching
Paid Time Off & Health Savings Account

Eskola, LLC is an Equal Opportunity Employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status, and are invited to voluntarily self-identify as an individual with a disability or protected veteran during the application process. Eskola, LLC will not discriminate against applicants or employees for discussing their compensation (41 CFR 60-1.35(c)).

This job posting reflects a summary of the role. A full, detailed job description is available upon request or hire.

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