About the Company

Playa Bowls is New Jersey’s original acai shop and one of the fastest-growing fast-casual brands in the country, with 300+ locations nationwide and continued expansion planned for 2025. We are seeking a General Manager to lead an upcoming Knoxville location and play a key role in its successful opening and long-term performance.

This is a leadership position for an operator who takes ownership, develops people, and executes with consistency in a fast-paced environment.

Target opening: late February. Start date flexible based on construction timeline.

What We Offer

Competitive salaried compensation with performance-based growth opportunity
Structured leadership training and operational support
Clear career path within a rapidly growing brand
High-energy, team-oriented culture focused on accountability and positivity
Employee discounts - free bowl during shifts and discounts when off the clock

Our Culture & Leadership

Playa Bowls is led by operators who believe strong businesses are built through teamwork, preparation, and accountability. Our ownership group brings a high-performance mindset to the brand, shaped by leadership experience from a 9-year NFL career, and applies those principles to building supportive, people-first teams and strong in-store execution.

What You’ll Do

As General Manager, you will be fully responsible for the day-to-day and long-term success of the shop.

Leadership & Team Development

Hire, train, coach, and develop Assistant Managers, Shift Leaders, and Team Members
Build a positive, accountable, and high-performing team culture
Lead from the floor and set expectations through example

Operations & Guest Experience

Ensure food quality, consistency, cleanliness, and brand standards are met daily
Deliver an exceptional guest experience and resolve concerns professionally
Maintain compliance with food safety, health, and operational standards

Financial & Business Management

Manage labor, scheduling, payroll, and controllable costs
Oversee inventory, ordering, and waste control
Monitor performance metrics and adjust execution to meet business goals

Execution & Accountability

Own opening and closing procedures
Ensure accuracy in cash handling and operational reporting
Step in as needed to support service, prep, or team execution

What Success Looks Like

A well-trained, engaged, and accountable team
Labor and operations consistently within target
Strong guest satisfaction and repeat business
Trust and autonomy to operate the shop as your own business

What We’re Looking For

Proven leadership experience in restaurant, retail, or hospitality management
Strong communication, organization, and problem-solving skills
Ability to manage people, processes, and priorities simultaneously
A hands-on leader who thrives in a fast-paced environment
Passion for hospitality, team development, and operational excellence

Schedule & Expectations

Full-time leadership role
Typically 40–50 hours per week, including weekends and holidays
Schedule adjusts to meet the needs of the business and team

Requirements

Ability to pass Playa Bowls Food Safety Certification within 3 months
Ability to stand for extended periods and lift up to 25–40 lbs
Must meet company performance and operational expectations

Our Mission

Inspire and support our communities — one bowl at a time.

Our Values:
Real Deal • Playa Passion • Powerhouse • Big Wave Chaser • Dawn Patrol

“Playa Bowls is an equal opportunity employer committed to inclusivity and diversity in our workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.”

Learn more about this Employer on their Career Site