Inside Sales Representative (Hourly + Commission) – Must Have Previous Phone Sales Experience in a Home Services Setting

Company Overview

At Tennessee Standard, our mission is to become the #1 plumbing home services company in the greater Knoxville area to take the power out of the hands of crooked contractors, give tradesmen the opportunity to create wealth for their families and love what they do, and be a light in the community to the glory of God. We are committed to doing it RIGHT:

Respect – good business begins with building strong relationships.

Integrity – never a shade of dishonesty or deceit.

Growth – intentional improvement every day.

Hustle – working smarter and harder than anyone else.

Tenacity – “can-do” attitude, never giving up till the job is done.

Summary

Inside sales reps play a primary role in making sure potential revenue for the company is not left on the table. It is a high-activity, phone-based role that involves both following up on estimates our technicians delivered as well as inbound leads from platforms like Angie's List, Yelp, Thumbtack, and Nextdoor. There is no cold calling from a dead list — every lead has already expressed interest in getting work done. A successful inside sales rep directly impacts the company and will receive commission for all sold revenue once jobs are completed. If you excel at phone sales, and you enjoy the challenge of building rapport with on-the-fence clients and overcoming their objections to bring in revenue, we want to hear from you!

Note: candidates with previous phone sales experience in plumbing, HVAC, or electrical will receive priority consideration, but candidates with phone sales experience in any home services setting are encouraged to apply!

Compensation: $18/hour (with time-and-a-half overtime) + commission on all sold revenue once jobs are completed. Estimated gross annual salary: $55,000 - $75,000.

Schedule: 8AM – 5PM, Monday – Friday

Responsibilities

• Follow up on unsold plumbing estimates via phone, text, and email to re-engage homeowners and close bookings.
• Respond to inbound leads from Angie's List, Yelp, Thumbtack, and Nextdoor within minutes of submission.
• Qualify leads, answer basic questions about our services, and schedule jobs in Service Titan.

• Maintain accurate lead notes, follow-up status, and conversion tracking in our CRM.
• Work closely with dispatch and operations to confirm job timing and set client expectations.
• Identify patterns in lost estimates and communicate feedback to management.
• Assist with other call center duties as needed.

Qualifications

• 1 – 3 years of phone sales, appointment setting, or customer service experience.
• Confident, friendly, and persistent on the phone. Able to build rapport fast.
• Ability to handle rejections without losing momentum.
• Comfortable working in a fast-paced environment with multiple leads to juggle.
• Experience with CRM or field service software (Service Titan a plus but not required).
• Organized and detail oriented.
• Willing to take ownership of conversion numbers.
• Background in home services, construction, or a trades company is a major plus.
• Self-motivated for personal development.

Benefits

• 15 days of PTO every year
• 7 paid holidays every year
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) w/company matching
• Free onsite chiropractic care once a week
• free subscription to Dave Ramsey's Smart Dollar