BASIC PURPOSE OF THE JOB

To greet patients and ensure all information is gathered for efficient encounters and billing outcomes.

REPORTS TO

Supervisory Responsibilities: NO

Minimum Education: High School Diploma/GED preferred

License/Certification Required: None

Minimum Work Experience: 1-2 years in Medical Office setting preferred

Excellent customer service and interpersonal communication skills.
Ability to interact professionally with patients, families, providers, and coworkers.
Strong organizational skills with attention to detail and accuracy.
Ability to multitask and prioritize responsibilities in a fast-paced clinical environment.
Basic computer proficiency and ability to learn electronic medical record and scheduling systems.
Ability to maintain confidentiality and exercise sound judgment.

Greet patients and visitors in a friendly, professional, and courteous manner.
Check patients in and out for scheduled appointments accurately and efficiently.
Verify and update patient demographic, insurance, and contact information in the electronic medical record (EMR).
Collect copayments, deductibles, outstanding balances, and issue receipts in accordance with clinic policies.
Schedule, reschedule, and confirm patient appointments following provider scheduling guidelines.
Answer incoming telephone calls promptly and professionally, directing calls and messages to the appropriate staff.
Assist patients with completing required registration and consent forms.
Maintain accurate patient records and ensure all required documentation is obtained prior to the visit.
Coordinate with clinical staff to promote efficient patient flow and communicate delays or scheduling concerns.
Respond to patient questions regarding appointments, office procedures, and general clinic information.
Protect patient privacy by maintaining confidentiality in accordance with HIPAA and organizational policies.
Resolve routine patient concerns professionally and escalate issues to leadership when appropriate.
Maintain a clean, organized, and welcoming reception area.
Complete required organizational training and maintain competency in applicable systems and procedures.
Perform other duties as assigned to support clinic operations.

Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
Light lifting, pushing and pulling is required for 10-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending and reaching is required. Keyboard/computer use and/or repetitive motions may be required.

Come work where you can make a difference everyday.

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