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37902, Knoxville, TN
Technical Support Specialist

Technical Support Specialist

University of Tennessee

Posted 21 days ago, valid for 15 days

Knoxville, TN 37902, US

Competitive

Full Time

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Sonic Summary

The University of Tennessee Foundation, Inc (UTFI) is seeking a Technical Support Specialist.
This position requires providing front-line and secondary technical assistance to Foundation employees and Central Services staff.
Key responsibilities include triaging and resolving IT incidents, managing software licensing, and delivering user training.
Candidates should have at least 2 years of relevant experience in technical support.
The salary for this position ranges from $45,000 to $55,000 per year.

The University of Tennessee Foundation, Inc (UTFI) invites applications and nominations to fill the position of Technical Support Specialist. Reporting to the Vice President of Technology and Innovation, Chief Technology Officer, the Technical Support Specialist is responsible for providing front-line and secondary technical assistance to Foundation employees and Central Services staff.

This role will triage and resolve IT incidents, maintain accurate documentation, manage accurate documentation, manage software licensing and inventory, and deliver user training on systems, software, policies and procedures.

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