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Help Desk Analyst (4am-12pm)

Stand Out For Good, Inc.
Posted 2 months ago, valid for 15 days
Location

Knoxville, TN 37902, US

Salary

$40,000 - $48,000 per year

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Contract type

Full Time

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Sonic Summary

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  • Altar’d State is seeking a Help Desk Analyst for their corporate office in Knoxville, TN, who will serve as the primary point of contact for technical support issues.
  • The role involves tracking and resolving support issues while collaborating with the IT department to ensure system uptime.
  • Candidates should have a minimum of 2 years of experience in a similar role and a passion for the company's mission of philanthropy and community support.
  • The position offers a competitive salary of $50,000 per year, along with opportunities to participate in future technology projects.
  • Altar’d State is an equal opportunity employer that values diversity and has been recognized as one of Fortune's Best Companies to Work For.
Corporate Office - Knoxville, TN

Who Are We?

Altar’d State is a rapidly growing women’s fashion brand with more than 100 boutiques throughout the country. We are a place of respite for the modern-day woman and offer a distinctive shopping experience with the latest fashion finds, the most sought after clothing and accessories and delightful home decor. At the heart of our brand is our mission to change the world. A portion of every purchase is donated to various philanthropic organizations on a local and global scale. We strive to uplift and inspire others to join our movement to stand out. for good. Our culture is Passionate, Committed, Entrepreneurial, Caring, Driven, Confident and Trusting.

 

Our Mission

“Stand Out. For Good”. At Altar’d State, those four words are more than just than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.

 

Position Overview

The Help Desk Analyst is the primary point of contact for technical and operational support issues identified by our stores, home office, and distribution center organizations. Help Desk Analysts track all support issues, resolve issues, and follow up on all escalations.

 

This individual works closely with the rest of the IT department to ensure system uptime and prompt resolution to all issues. This individual will also be part of future technology projects.

Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition:

  • #73 in Fortune 100 Best Companies to Work For® 2023

  • #4 in Fortune Best Workplaces in Retail™ 2022

  • #93 in Best Workplaces for Millennials™ 2023

  • #34 in Fortune Best Workplaces for Women™ 2022




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