Hospice Clinical Care Coordinator - LPN

Job Title: Hospice Clinical Care Coordinator 

Job Type: Full Time

Job Location: University of Tennessee Hospice, Knoxville, TN

POSITION SUMMARY: The Clinical Care Coordinator serves as an assistant to the agency Administrator, Executive Director, Director of Clinical Operations, and/or Patient Care Manager to ensure accuracy of patient electronic medical records information and documentation of hospice agency care processes. Provides oversight of daily agency clinical and office processes. 

ESSENTIAL RESPONSIBILITIES AND DUTIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING: 

• Assists with phone calls to and from field staff, physician offices, referral sources, patients, and residential and healthcare facilities. Takes messages and receives physician verbal orders, as needed. Fields all phone calls and completes all follow up in a timely manner. Frequently monitors the status of incoming faxes, following up with the appropriate person, as needed.  

• Maintains competency through assigned online courses and required in-services.  

• Assists with visit verification, scheduling, and projection of visits, according to visit frequency orders and patient care needs.  

• Assists with the Interdisciplinary Group (IDG) meeting process, including preparation for the meeting and completion of any required or requested reports.  

• Provides skilled nursing services under the supervision of the RN Case Manager, as needed.  

• Participates in hospice agency Quality Assessment Performance Improvement (QAPI) program, plan, and processes.  

• Serves as an assistant to the agency leadership to ensure accurate data entry, updated patient electronic medical records, and oversight of daily agency office processes.  

• Performs chart audits as assigned by agency leadership. Maintains audit competency.  

• Maintains strict confidentiality of all patients.  

• Maintains up to date knowledge, understanding, and skills related to the electronic medical record documentation system, all patient care system applications, and hospice agency operations applications such as Outlook, Teams, learning management system, and policy and procedure manuals. 

• Performs other related duties as assigned. 

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. 

QUALIFICATIONS & REQUIREMENTS FOR THE POSITION: 

• Current Licensed Practical Nurse (LPN)/Licensed Vocational Nurse (LVN) licensure in state of practice. 

• Current CPR certification required. 

• Current Driver’s License, vehicle insurance, and access to a dependable vehicle or public transportation. 

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Job may be performed at a desk and require heavy use of office equipment, including computer, tablet, and phone. 

• Must have the reasonable ability to stand, walk, sit, use hands to finger, handle, feel, reach, balance, see, talk, hear, and drive. Must be reasonably capable of lifting over twenty (20) pounds. 

• Limited portion (<30%) of daily assignments may require travel to client/resident/patient locations or other work sites, via car or public transportation. 

• Work schedule may occasionally require evening, night, holiday, or weekend assignments.  

ACKNOWLEDGEMENT  

I have read this job description and fully understand the requirements and notices set forth therein. I hereby accept the position and agree to perform the identified essential functions in a safe manner and in accordance with the Company’s established policies and procedures. I agree to request guidance from my Supervisor if I am unsure of how to interpret any policy. 

I further understand that my employment is at-will and thereby understand that my employment may be terminated at-will either by the Company or myself, and that such termination can be made with or without notice.