Senior Field Service Engineer

Senior Field Service Engineer

Work Mode: Onsite

Location: Onsite  - Kohler, WI (position requires 50% travel)

Opportunity

Kohler Co. is looking for a highly motivated and passionate Senior Field Service Engineer to join our team.

This position will be responsible for providing installation training to our customers and sales teams for Sterling Vikrell Bathing and Showering products. This individual will work closely with product managers, design engineers, sales and other stakeholders to ensure that their training programs accurately reflect the latest features and functionality of the products.

SPECIFIC RESPONSIBILITIES

• Coordinates and develops training curriculum for customer and installer visits in-field or at corporate facilities.
• Conducts training classes and activities to educate customers on technical and troubleshooting aspects of our products, handling, installation, and repair.
• Responsible for the development, delivery, and facilitation of various engaging training programs and materials targeted to trade partners, key specifiers, and strategic partner organizations.
• Designs and implements external training programs in conjunction with product managers, sales management, and marketing management in support of strategic objectives, priorities, and new product launches.
• Takes the lead in recommending, developing, and implementing skill gap closures for sales and marketing groups and Authorized Service Representative.
• Champions in-market training for distributors, contractors, and plumbers; spending approximately 50% of time in-market.

Skills/Requirements

• Bachelor’s degree preferred in marketing, business, or another related field.
• Excellent communication and people skills.
• Strong organizational and project management skills.
• Ability to work independently and as part of a team.
• Ability to manage multiple projects simultaneously.
• Strong analytical and critical thinking skills.
• Ability to explain complex technical concepts in a simple and clear way.
• Physically able to conduct on-site install training.

CUSTOM.PAY.TRANSPARENCY

Why Choose Kohler?
We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.

About Us
It is Kohler’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com.  Kohler Co. is an equal opportunity/affirmative action employer.