Shift Manager

Overview

The Shift Manger plays an important role in training, developing and leading the crew. Serves as a critical part of the leadership team, helping the restaurant serve the most flavorful chicken and coordinates a smooth end to end operation to provide an exceptional Customer Experience.

Responsibilities

• • Plan his/her duties and responsibilities for each shift
  • Verifies compliance of procedures and protocols
  • Attends and resolves problems as they appear in the restaurant operation
  • Assist the General Manager
  • Coach and lead a team with no supervision
  • Involves himself in the operational and technical training of employees
  • Maintain a positive atmosphere of teamwork and full of energy
  • Verifies customer satisfaction/Handles customer complaints
  • Applies a continuous improvement mindset to processes and procedures
  • Open/close restaurant
  • Assist with inventory (logging)
  • Assist with staffing needs
  • Assist with controllables and labor
  • Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.
  • Follows and abides by all safety rules, policies, and procedures

Qualifications

• • High School Diploma or equivalent required
  • 1+ year of experience in similar roles or with customer experience
  • Demonstrates strong leadership potential by actively supporting team dynamics.
  • Committed to guest satisfaction, upholding a guest-first mindset in all interactions.
  • Preferred: Food Handlers Card/ ServSafe Certification
  • Fluent in English & Spanish*
  • Ability to work with computers
  • Must follow the company Personal Care and Hygiene policies Ability to lift and push 50 lbs.
  • Ability to stand for long periods
  • Flexibility to work nights, weekends, and holidays

Expected Behaviors

• Be Service OBSESSED
• Friendly, welcoming attitude / Models customer orientation for other employees
• Anticipates and prevents problems with a proactive attitude
• Energetic Team Leader
• Must have excellent interpersonal communication skills to work with others
• Sense of urgency
• Attention to details
• Proactively help where it is most needed in the restaurant

Comportamientos Esperados

• Estar OBSESIONADO con el servicio
• Actitud amigable y acogedora / Modelar la orientación al cliente para otros empleados
• Anticipa y previene problemas con una actitud proactiva
• Líder de equipo enérgico
• Debe tener excelentes habilidades de comunicación interpersonal para trabajar con otros
• Sentido de urgencia
• Atención a los detalles
• Proactivamente ayuda donde más se necesita en el restaurante  

Pay Range

Pay Rate