ASSISTED LIVING SUPERVISOR

 

Overview

FLSA: Exempt This is a professional supervisory position for the Assisted and Residential Living facilities within Long-Term Care Campuses. It entails the supervision and management of assisted and residential living programs. Employees in this role enjoy significant freedom in planning, innovating, and managing program services, all under the guidance of the Administrator or Director of Long-Term Care Services.  This role is based at the Hillview Health Care Campus, with general working hours 8 am to 4:30 pm, Monday through Friday.  

Essential Leadership Functions 

Act with Integrity and Build Trust 

• Demonstrate mutual respect, humility, and honesty in all interactions 

• Speak up appropriately, even when expressing unpopular viewpoints 

• Actively listen and remain open-minded to diverse perspectives 

Drive for Results 

• Set clear goals and objectives to motivate self and others to achieve outcomes 

• Seek new opportunities to improve processes and drive sustainable results 

• Hold self and others accountable through consistent evaluation and monitoring 

Develop Talent and Effective Teams 

• Foster a collaborative environment that encourages knowledge sharing and growth 

• Provide mentorship and support to help self and others reach full potential 

• Recognize and leverage diverse strengths within self and team 

Lead with Vision and Strategy 

• Understand and communicate a compelling vision that aligns with organizational goals 

• Develop and execute comprehensive strategies to achieve long-term objectives 

• Connect daily work to the bigger picture, inspiring self and others to contribute meaningfully 

Lead with Paradoxical, Critical, and Agile Thinking 

• Navigate complex situations by considering multiple perspectives 

• Adapt quickly to changes and uncertainties in the work environment 

• Make critical decisions using analytical skills, experience, and input from others 

Build and Maintain Effective Relationships 

• Communicate and collaborate effectively with stakeholders across the organization 

• Influence others through coaching, consulting, and team-minded thinking 

• Develop and sustain partnerships that create positive outcomes for all stakeholders 

Cultivate Community Engagement and Provide Excellent Service 

• Understand and address the needs and concerns of the community 

• Incorporate community perspectives into decision-making processes 

• Drive initiatives that create positive impacts beyond the organization 

Demonstrate Emotional Intelligence 

• Show self-awareness and manage emotions effectively in challenging situations 

• Seek and respond constructively to feedback, even in the face of setbacks 

• Balance empathy with accountability when leading self and working with others 

Essential Job Functions

Oversees the day-to-day operation and function of all assigned programs. Directs specifications when appropriate. Works with teams and other departments to problem-solve complex care management issues.[3]

Coordinates referrals and admissions to assisted living and residential programs in consultation with other staff. Facilitates the development of Resident Individualized Service Plans. Monitors and revises plans, as needed, in consultation with other community staff. Coordinates discharge planning in collaboration with critical stakeholders. [3]

Negotiates service rates, reviews contracts, and modifies systems to meet contractual agreements. Supports the collections process to ensure timely payments per policy and procedure. [3]

Ensures compliance with Assisted Living and Residential Living regulations. Responsible for developing and implementing a plan of correction as required. [3]

Collaborates with the Director of Nursing or designee to complete medical records and other resident information audits to ensure program regulatory compliance. [3]

Investigates all allegations of misconduct, including abuse, neglect, misappropriation, and injuries of unknown origin. Review results with administration and provide a resolution to the complainant. [3]

Hires, trains, supervises and evaluates all assigned staff while providing ongoing training, coaching, and support across all program areas. Completes performance evaluations and conducts disciplinary actions with supporting documentation.[3]

Develops training curriculum for assigned staff in consultation with the Staff Development Coordinator. [3]

Develops staffing patterns to meet the needs of the assisted and residential living programs. Supervises the development of daily schedules to ensure adequate staffing. May provide coverage working on living areas as needed.[2]

Maintains and participates in an on-call schedule to ensure off hours are supported.[2]

Develops and updates policies and procedures.[3]

Acts as liaison with internal and external stakeholders to deliver quality services to residents.[3]

Supports the Nursing Department in the delegation of nursing tasks and the coordination of clinical care for residents. [3]

Supports all aspects of person-centered care. Respect and acknowledge the individuality and uniqueness of residents. [3]

Attends mandatory in-service training. [3]

Maintains residents' rights and confidentiality of resident information; reports all suspected cases of resident abuse to Administration.[3]

Works safely and follows safety practices and standards of the campus; responsible for reporting or correcting any existing or potential safety or accident hazard.[2]

The employee is expected to report to work when scheduled, with minimum use of sick leave, to build up sick leave balance for income protection for unexpected illness.[3]

In this public service position, employee is required to be courteous, cooperative and respectful at all times, with the public and residents. Also establishes and maintains a courteous, cooperative and respectful working relationship with other employees, supervisors and public officials. [3]

Physical demands: Sits, stands, bends, lifts and moves amongst the community programs and back. Reads, uses judgment, writes, uses near vision and handles various objects. Communicates to residents and staff using talking and hearing. Bends and stoops to a squat within six inches of the floor for putting on residents' shoes, for example. May accompany residents in traveling to other sites for work and recreation therapy.

Related Job Functions

Represents the organization on a variety of internal and external teams. [3]

May accompany and transport residents to worksite, appointments, and community events, which requires employees to have a good driving record. [3]

This job description is not intended to encompass every job duty or responsibility but is only illustrative. This position is required to perform other duties as may be assigned or required. [3]

Tasks assigned to this position involve potential and/or direct exposure to blood or body fluids.

Risk Exposure Categories: 1=Tasks may involve exposure to blood/body fluids. 2=Tasks do not involve contact with blood/body fluids but could result in performing Category 1 task. 3=Tasks do not involve any risk of exposure to blood/body fluid.

Knowledge, Skills and Abilities

Ability to serve as the primary public-facing representative of the facility, demonstrating professionalism, confidence, and strong interpersonal skills reflecting the mission, value and culture.

Skilled in marketing, outreach, and community engagement to promote facility services, programs, and brand identity.

Knowledge of residential programming and applicable regulations, i.e. DHS 83, DHS 88, DHS 89, Home & Community Based Services (HCBS).

Ability to care for individuals with specialized needs (dementia, mental health, neurocognitive conditions).

Ability to confidently and professionally diffuse difficult situations.

Ability to multi-task, prioritize and be flexible.

Equal Opportunity Employer Statement: 
La Crosse County is proud to be an Equal Opportunity Employer.  

If you need accommodations for a disability during the selection or interview process, please get in touch with Human Resources at jobs@lacrossecounty.org. 

Application Process: 
All applications must be submitted through our career website. Please ensure your application is complete and accurate,our hiring process highly values attention to detail.