SENIOR HUMAN SERVICES SUPERVISOR ISRS CASE MANAGEMENT AND SUPPORTIVE SERVICES

Overview

FLSA: Exempt. This supervisory position serves as a key leadership role within the Integrated Support & Recovery Services (ISRS) Division. The Supervisor provides policy oversight and ensures compliant, effective service delivery for youth with Severe Emotional Disturbance (SED), Developmental Disabilities (DD), Physical Disabilities (PD), and other qualifying needs across programs including the Children’s Long-Term Support Waiver (CLTSW), Comprehensive Community Services (CCS), the Children’s Community Options Program, and Birth to 3 Services.

A primary responsibility of this role is leading and developing teams of social work staff through clear administrative direction, program consultation, established procedures, and ongoing professional development. The Supervisor oversees workflow coordination and ensures continuity of services across a growing and dynamic service area. This position requires strong leadership skills and a thorough understanding of State and Federal rules and policies, along with the ability to apply regulatory requirements to deliver compliant, mission‑aligned services that advance Human Services and County goals.

Essential Leadership Functions 

Act with Integrity and Build Trust 

• Demonstrate mutual respect, humility, and honesty in all interactions 

• Speak up appropriately, even when expressing unpopular viewpoints 

• Actively listen and remain open-minded to diverse perspectives 

Drive for Results 

• Set clear goals and objectives to motivate self and others to achieve outcomes 

• Seek new opportunities to improve processes and drive sustainable results 

• Hold self and others accountable through consistent evaluation and monitoring 

Develop Talent and Effective Teams 

• Foster a collaborative environment that encourages knowledge sharing and growth 

• Provide mentorship and support to help self and others reach full potential 

• Recognize and leverage diverse strengths within self and team 

Lead with Vision and Strategy 

• Understand and communicate a compelling vision that aligns with organizational goals 

• Develop and execute comprehensive strategies to achieve long-term objectives 

• Connect daily work to the bigger picture, inspiring self and others to contribute meaningfully 

Lead with Paradoxical, Critical, and Agile Thinking 

• Navigate complex situations by considering multiple perspectives 

• Adapt quickly to changes and uncertainties in the work environment 

• Make critical decisions using analytical skills, experience, and input from others 

Build and Maintain Effective Relationships 

• Communicate and collaborate effectively with stakeholders across the organization 

• Influence others through coaching, consulting, and team-minded thinking 

• Develop and sustain partnerships that create positive outcomes for all stakeholders 

Cultivate Community Engagement and Provide Excellent Service 

• Understand and address the needs and concerns of the community 

• Incorporate community perspectives into decision-making processes 

• Drive initiatives that create positive impacts beyond the organization 

Demonstrate Emotional Intelligence 

• Show self-awareness and manage emotions effectively in challenging situations 

• Seek and respond constructively to feedback, even in the face of setbacks 

• Balance empathy with accountability when leading self and working with others 

 Essential Job Functions

The Supervisor provides strategic leadership for the youth CLTS/CCS programs by overseeing daily operations and guiding a team of social workers to deliver high‑quality, compliant, and coordinated services. This role plans, directs, and aligns unit activities to support effective workflow, service continuity, and mission‑aligned practice. The Supervisor ensures all services comply with State and Federal regulations, WI DHS rules, Medicaid policies, Critical Incident Reporting requirements, and agency procedures related to children’s long‑term support and mental health.

The Supervisor, in partnership with fellow unit supervisors, leads the development and maintenance of unit policies, program procedures, and SOPs to ensure consistent and efficient operations. This role oversees program and policy review, supports community education and outreach, and contributes to strategic planning, budgeting, and contracting coordination. The Supervisor also works closely with other program supervisors and with local and state partners to support program operations, reporting requirements, staff training, waitlist management, enrollment timeline compliance, appeals, and the implementation of updated administrative policies and procedures.

Key responsibilities include providing case consultation; approving services; overseeing new referrals; managing client eligibility lists and waitlists; monitoring program budgets; and ensuring overall service quality. The Supervisor supports social workers through professional guidance, problem‑solving, and exploration of service alternatives to improve case outcomes.

The Supervisor hires, trains, and supervises Social Work and Case Management Staff. Responsibilities include coordinating staff development, facilitating training opportunities, monitoring monthly performance indicators, and conducting performance evaluations to ensure accountability, growth, and high‑quality practice.

The position requires ongoing development of professional and supervisory skills to maintain strong leadership and support evolving program needs.

In this public service position, employee is required to be courteous, cooperative and respectful at all times, with the public and clients. Also establishes and maintains a courteous, cooperative and respectful working relationship with other employees, supervisors and public officials.

Employee is expected to report to work when scheduled, with minimum use of sick leave, to build up sick leave balance for income protection for unexpected illness.

Physical demands: Large percentage of time is spent sitting at desk, using oral communication, judgment, hearing, near vision, fingering for keyboarding and calculators, reading, writing. Handles papers and manuals, etc., lifts files, copy paper and other office materials. Sits, stands, bends and reaches intermittently throughout the day. Occasionally moves about the office building and travels to other offices or sites for meetings.

Related Job Functions

This job description is not intended to encompass every job duty or responsibility, but is only illustrative. This position is required to perform other duties as may be assigned or required.

May be required to work nights, weekends, or during community emergencies and/or disasters, when work may vary from normal job responsibilities.

Knowledge, Skills and Abilities

Extensive knowledge of approved social casework principles and methods in the field of welfare, child development, children's disabilities, child and adolescent mental health, person centered planning, and motivational interviewing.

Thorough knowledge of current social and economic problems and the way in which these problems affect families and individuals.

Extensive knowledge of community welfare and health resources and ways in which these resources may be available to people in need.

Considerable knowledge of community organization principles and methods as well as organizational effectiveness.

Ability to direct and supervise the work of others.

Ability to establish and maintain effective working relationships with the general public, County officials, management and employees.

Ability to collaborate with community partners.

Ability to stimulate staff growth and development and to give effective casework consultation.

Ability to compute and analyze statistical information of services provided by the Unit. Ability to understand and navigate Medicaid authorizations, Electronic Health Records, Code Crosswalks and State Provider Registries. 

Ability to present concise oral and written reports.

Ability to communicate ideas effectively, both orally and in writing.

Ability to apply and incorporate evidence-based leadership principles and work effectively as part of a supervisory and management team.

Training, Experience and Other Requirements

Graduation from an accredited college or university with a Master's Degree in Social Work or a related field, and two years recent related experience

Or Bachelor's Degree and five years experience.

Preference will be given to applicants who possess administrative experience within State Home & Community‑Based Waiver programs and experience supporting children with developmental, mental health, or physical disabilities.

Preference for individual with two years in an administrative/leadership roles (such as budgeting, supervision of staff, strategic services planning, and overseeing contracted services) in a human services-related field.

Valid driver's license.

Successful completion of background check under the Wisconsin Caregivers Law.

Equal Opportunity Employer
We’re proud to be an Equal Opportunity Employer committed to building a workforce that reflects the community we serve.

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