Opportunity Overview

Are you organized, comfortable working with customers, and interested in a flexible remote opportunity where no two travel requests are exactly alike? We are seeking motivated individuals to join our virtual team as Booking Experience Coordinator.

In this position, you will help travelers move from vacation ideas to organized reservations. You'll research available travel products, coordinate selected arrangements, keep booking information up to date, and help clients understand what comes next in their planning process.

Previous professional travel experience is not required. New team members receive onboarding, supplier education, booking-resource training, and ongoing guidance while learning the responsibilities of the role.

What You'll Work On

Gather trip information from clients, including travel dates, destination preferences, number of travelers, interests, and budget considerations
Research available hotels, resorts, cruises, transportation, vacation packages, tours, excursions, and activities
Evaluate available choices based on client priorities, availability, and requested features
Present suitable options and provide helpful information to assist clients with making travel decisions
Coordinate selected accommodations, transportation, experiences, and other trip components through approved supplier resources
Enter and manage reservation information using designated booking platforms
Organize multiple reservation components into clear and manageable travel plans
Provide confirmation details, schedules, itinerary information, and applicable travel documents
Track payment dates, reservation deadlines, outstanding information, and other important booking requirements
Contact clients when additional information, selections, or documentation are needed
Provide updates as reservations are confirmed or travel details change
Assist with routine reservation modifications, cancellations, date adjustments, and traveler requests
Check booking records for accurate names, dates, destinations, services, and other important information
Maintain detailed records of client conversations, preferences, reservation activity, and follow-up
Use supplier resources and company tools to assist with travel-related questions
Participate in destination education, supplier training, and continued professional development

What You Can Expect

Remote work from approved locations
Flexible part-time and full-time scheduling options
Structured onboarding for new team members
No previous travel-industry experience required
Training on approved travel resources and supplier platforms
Continued mentorship and team guidance
Access to supplier webinars and destination-learning opportunities
Opportunities to develop skills in reservations, customer service, research, communication, and organization
Professional development and opportunities for expanded responsibilities
Performance-based incentives and recognition opportunities
Access to qualifying travel discounts and industry-related benefits
Collaborative virtual team environment
Continued education and skill-building resources

Skills and Qualifications

We welcome applicants from a variety of professional backgrounds. Candidates who are willing to learn, communicate well, and consistently follow through on responsibilities are encouraged to apply.

Clear and professional written and verbal communication skills
Strong listening and customer-support abilities
Ability to gather information and understand individual client requests
Strong organization and attention to detail
Ability to manage several reservations, deadlines, and client conversations at the same time
Comfortable conducting online research and comparing available options
Careful attention to traveler information, dates, booking requirements, and documentation
Willingness to learn reservation systems, supplier platforms, and other digital tools
Comfortable communicating through phone, email, messaging, and virtual platforms
Ability to adjust priorities when availability, schedules, or client requests change
Resourceful approach to questions and everyday booking challenges
Dependable time management and consistent follow-through
Self-directed and comfortable managing responsibilities in a remote setting
Basic computer proficiency and reliable internet access
Must be at least 18 years of age
Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or another approved region

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