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Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
About One Way Safety
One Way Safety is a leading safety products distributor dedicated to protecting workers across the Oil & Gas, Manufacturing, and Construction industries. We pride ourselves on precision, speed, and deep product knowledge. We are looking for a detail-oriented professional to join our team in La Grange to serve as a vital link between our products and our customers.
The Role
As a Customer Service Representative, you won’t just take orders—you’ll manage the heartbeat of our sales operations. You will be responsible for ensuring data integrity, maintaining lightning-fast response times, and proactively identifying growth opportunities within our existing customer base.
Key Responsibilities
- Order Management: Confirm pricing and acknowledge order entry within 2 hours of receipt.
- Data Integrity: Ensure 100% accuracy in ERP pricing, product codes, case counts, and stock transfers.
- Pricing Excellence: Manage customer-specific pricing programs, resolve discrepancies, and provide weekly updates to clients.
- Sales Growth: Proactively generate sales by promoting company products and identifying obsolete pricing for review.
- Cross-Functional Collaboration: Serve as the primary point of contact for sales reps, inventory, purchasing, and technical services to resolve issues.
Qualifications
- Education: College degree preferred (Associates or Bachelors). Relevant fields include Business, Marketing, Management, or Technical Information Systems.
- Prior business experience or customer service experience in an office is preferred.
- Technical Skills: Proficiency in PC-based software and ERP systems; ability to quickly learn new digital tools.
- Communication: Ability to explain complex product differences and assess unique customer needs.
What We’re Looking For
- A "proactive" mindset—you don't wait for the phone to ring; you look for ways to help the customer.
- Strong organizational skills to handle dialer functionality and call campaigns.
- Familiarity with collections regulations and pricing strategies.
Learn more about this Employer on their Career Site
