Lead Guest Service Associate - Sales & Guest Experience (LaGrange )

Job DetailsJob Location: 1 W Harris Ave, La Grange, IL - La Grange, IL 60525Salary Range: $15.50 - $17.00 HourlyThe role of a Guest Service Associate (GSA) is the first and last impression of the guest's entire experience, so it is important to always maintain a cheerful and positive attitude. A Guest Service Associate is able to work with like-minded individuals who share in their excitement and passion for Revealing Beautiful Skin. Even better, a GSA shapes the future of EWC and supports guests in feeling gorgeous, radiant, and confident in their own skin. Please note that this is a sales position.  Duties and Responsibilities:  • Selling wax passes.  • Opening and closing procedures of the center. • Managing the flow of guests in and out of the center and assisting with questions as needed.  The Reservation Book regarding the guest's requests and associate's availability.  • Responsible for educating all guests on European Wax Center's product portfolio, Strut 365™ and demonstrating products on guests, and benefits and savings of Wax Passes and consistency with waxing.  • Responsible for maintaining the front of the center, including, but not limited to, restocking product shelves and refilling brochure and card holders. • Responsible for educating guests on current in-center promotions.  • Responsible for checking their schedule on a weekly basis.  • Responsible for arriving to work on time wearing the appropriate dress code and name tag.  • Responsible for following all corporate policies and procedures.  • Participation in community events and street team marketing when requested.  • Participate in all weekly Strut Sessions (If Strut Session is on a day associate is not scheduled, the associate will attend a minimum of 1 Strut Session per month).  • Participate on Strut Bloomfire by actively commenting on questions and posts.  • Responsible for creating a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location.  • Responsible for maintaining and exceeding center and individual goals. • Responsible for center cleanliness  • Other duties as assigned.  QualificationsKnowledge and Skill Requirements: High school diploma or GED required; or one – two years related experience or training.  Equivalent combination of education and experience will also be considered.