Learning Manager

Job DetailsLevel: ManagementJob Location: TRG HeadQuarters - La Grange, KY 40031Position Type: Full TimeEducation Level: Bachelor's DegreeSalary Range: $85,000.00 Salary/yearJob Shift: DayWho We Are  Machinify is a leading healthcare intelligence company with expertise across the payment continuum, delivering unmatched value, transparency, and efficiency to health plans. Deployed by over 75 health plans, including many of the top 20, and representing more than 170 million lives, Machinify’s AI operating system, combined with proven expertise, untangles healthcare data to deliver industry-leading speed, quality, and accuracy. We’re reshaping healthcare payment through seamless intelligence.    Location: This role is fully remote.   About the opportunity  The Subrogation Learning Manager leads the Learning Support function within the Performance and Learning Support department, driving onboarding quality, training effectiveness, and analyst capability across the Subrogation Division. This role moves beyond traditional training delivery toward performance enablement—designing and executing learning experiences that build judgment, reduce time to proficiency, and directly support business outcomes.   Reporting to the Director of Performance and Learning Support, the Learning Manager owns the design, delivery, and continuous improvement of new hire onboarding and ongoing learning programs. This role manages the Learning Support team, partners closely with Performance Support and Operations leadership, and serves as the primary driver of best-in-class learning delivery across the division. This is a player-coach role that combines strategic instructional oversight with hands-on facilitation, coaching, and curriculum development.   What you’ll do  Learning Strategy and Program Oversight Design and continuously improve a learning framework that shifts from activity-based training to outcome-based performance enablement. Own new hire onboarding and ongoing training programs, ensuring alignment to The Rawlings Way, state and federal statutes, and company policy. Define capability-based proficiency milestones and use learning data to drive decisions on what gets taught or redesigned. Align learning priorities with operational goals, recovery targets, and inventory capacity in partnership with the Director.   Training Observation and Quality Assurance Observe live and recorded training sessions regularly; document findings and provide timely, actionable feedback to trainers. Monitor classes to ensure quality and consistency standards are met regardless of instructor. Identify trends across classes and facilitators; adjust curriculum or delivery methods accordingly.   Team Leadership and Development Lead, supervise, and develop the Learning Support team, including Learning Specialists. Coach Learning Specialists to strengthen facilitation skills and delivery consistency. Manage team scheduling and coordinate all training activity across the division. Conduct performance evaluations and provide regular feedback to direct reports.   Curriculum Design and Content Development Consult on curriculum design.   Cross-Functional Partnership Partner with Performance Support to ensure quality trends, Help Desk insights, and wiki updates inform curriculum. Collaborate with Operations to align readiness criteria and onboarding timelines. Support analyst coaching and mentoring through the Learning Specialist team to reinforce quality file handling and recovery results. Assist subrogation management with continuing education and compliance training.   Outcome-Driven Measurement Measure training effectiveness by performance lift—not attendance, completions, or session counts. Track quality consistency, escalation accuracy, independent decision-making, and first-pass accuracy as core success indicators. Standardize readiness through staged milestones: supervised work → partial autonomy → full analyst responsibility. Report on learning outcomes and analyst progression to the Director and key stakeholders.   What experience you bring (Role Requirements)   Bachelor’s Degree or equivalent experience in health insurance, legal, property casualty, or a related field. Minimum of two years of subrogation file handling experience required; leadership or supervisory experience strongly preferred. Demonstrated experience in educating and training adults, including curriculum design and facilitation. Excellent knowledge of the subrogation process, including file identification, file set-up, file management, and recovery activities. Demonstrated ability to design and deliver effective training programs and evaluate their impact on performance. Experience in instructional design, adult learning principles, or performance consulting is a plus. Excellent verbal and written communication skills; comfortable presenting to senior leadership and diverse audiences. Proficient in Microsoft Word, Excel, PowerPoint, and Outlook. Excellent time management, prioritization, and organizational skills. Demonstrates integrity, honesty, and a professional demeanor in all aspects of job performance. Must maintain confidentiality of sensitive information.     What Success Looks Like…    After 3 months   You will have a strong understanding of the role.  You begin building relationships and collaborating with peers.  You develop effective time and priorities management.  You receive initial feedback about your performance and are using it to improve.  You’ve gained confidence in your abilities and are starting to feel more comfortable in your role.    After 1 year  You have mastered the tasks and responsibilities of the position, executing them with confidence and efficiency.  You have established a strong network of internal relationships and are recognized as a key collaborator.  You’ve been entrusted with greater responsibility indicating the company’s confidence in your abilities.  You see opportunities for career progression and personal development.      Pay range: $85,000 (base) USD. This is an exempt position.   What’s in it for you        PTO, Paid Holidays, and Volunteer Days  Eligibility for health, vision and dental coverage, 401(k) plan participation with company match, and flexible spending accounts  Tuition Reimbursement  Eligibility for company-paid benefits including life insurance, short-term disability, and parental leave.    What values we’ll share with you  Ask why  Think big  Be humble  Optimize for customer impact  Deliver results    At Machinify, we’re reimagining a simpler way forward. This begins with our employees. We are innovators who value integrity, teamwork, accuracy, and flexibility. We do the right thing, and we listen to the needs of our clients and their members. As tenured experts with unmatched experience, we champion diverse perspectives that help us to better understand and serve our clients.     Our values come to life through our culture. We embrace flexible working arrangements that allow our employees to bring innovation to life in the way that best suits their productivity. We work cross-functionally, abandoning silos, to bring innovative and accurate solutions to market. We invest in each other through ongoing education and team celebrations, and we give back to our communities through dedicating days for volunteering. Together, Machinify is making healthcare work better for everyone, and we’re passionate about a future with better outcomes for all.     We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. Machinify is an employment at will employer. We participate in E-Verify as required by applicable law. In accordance with applicable state laws, we do not inquire about salary history during the recruitment process. If you require a reasonable accommodation to complete any part of the application or recruitment process, please contact our People Operations team at machinify_careers@machinify.com. See our Candidate Privacy Notice at: https://www.machinify.com/candidate-privacy-notice/