POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture.

As of the end of 2025, POP MART operates over 630 physical stores and more than 2,637Robo Shops across 20+ countries and regions. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

What You Will Achieve

Manage a multi‑unit POP MART ROBO Shop, performing regular onsite visits.
Respond to machine alerts, stockouts, and operational issues promptly.
Recruiting individuals, teams, or 3rd party partners to operate ROBO Shop.
Coordinate with restocking teams, vendors, and internal support.
Perform field audits: inventory accuracy, cleanliness, visual merchandising compliance.
Log visit notes, upload photos, and maintain accurate records.
Conduct basic troubleshooting and escalate technical issues.
Ensure product availability and uptime KPIs are met.
Execute resets, seasonal updates, and product transitions.
Support the end‑to‑end execution of new ROBO Shop installations, relocations, and upgrades.
Coordinate with internal teams (Retail Store Operations, Supply Chain, Allocation, etc.) to ensure launch readiness.
Perform on‑site installation tasks including basic setup, machine testing, merchandising, and initial calibration.
Document installation progress through photos, checklists, and launch status reports.
Validate machine functionality and QC standards before handoff to Operations.
Assist with vendor scheduling, access coordination, and on‑site troubleshooting during installs.
Ensure all new ROBO Shop meet brand, merchandising, and performance standards pre-launch.

KPIs / Success Metrics

Uptime % across assigned units
Inventory accuracy & stockout rate
Average response time to alerts
Completion of scheduled visits
Execution accuracy (resets, promos, planograms)
On‑time completion of tasks

What You Will Need

Minimum 1 year of Operations Management and project management experience; 2–3 years of retail experience preferred
Bachelor’s degree preferred
Strong reliability & time management
Problem-solving and independent decision-making
Attention to detail and operational discipline
Customer service mentality
Comfort in fast-paced field environments
Ability to manage timelines and coordinate multiple stakeholders
Strong organizational skills for tracking installation milestones
30–40% travel required; expected to work 3–4 days onsite in the office and 1–2 days in the field.

Tools & Technical Skills

Internal dashboards (inventory, sales, alerts)
Basic mechanical troubleshooting
Smartphone-based reporting tools
Installation checklists & launch management tools
Basic familiarity with installation hardware and machine setup

*The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Physical Requirements

Must be able to remain in a stationary position (e.g., seated or at a desk) for extended periods while operating a computer or other office equipment
Must be able to occasionally lift or move items weighing up to 25 pounds

What We Offer

Market-competitive packages: we provide 401k, health insurance, PTO leave, paid sick leave, and family leave, etc.
Opportunities to learn and lead: we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge

*For Los Angeles or San Francisco applicants: POP MART is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance.

Equal Employment Opportunity POP MART is committed to providing a safe, inclusive, and respectful work environment. POP MART provides equal employment opportunities for all employees and applicants for employment without regard race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other protected characteristic established by local, state or federal law.

Reasonable Accommodation Applicants for employment who require a reasonable accommodation to apply for a job should request appropriate accommodation by emailing na.hrsupport@popmart.com

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.

Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may vary for different regions of the U.S. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

This position may be eligible to participate in a company incentive program.

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees

because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship,

imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of

any other status or condition protected by applicable federal, state or local law.

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