Telecom Dispatch Representative

Primary Functions

As a Utility Dispatch Representative, you will play a critical role in ensuring timely, accurate, and safe response to utility damage incidents.

You will:

• Receive, interpret, prioritize, and respond to routine and emergency dispatch calls with speed and accuracy
• Assign calls to cable and telecommunications investigators and track case progress
• Monitor live status displays while managing inbound and outbound calls
• Maintain accurate call statuses, investigator locations, and dispatch updates
• Enter and retrieve data across multiple systems, including computer-aided dispatch platforms
• Process new damage reports involving power, gas, and electrical utilities, as well as insurance and citizen inquiries
• Complete claim entries using detailed damage and location information from field technicians
• Communicate through phone, email, and SMS, adapting quickly to changing conditions
• Coordinate responses to weather events, safety hazards, and territory-specific needs
• Escalate dispatch issues appropriately to the Field Manager
• Meet productivity, quality, and performance expectations as defined by Auxillium and the client
• Perform additional related duties as needed to support operational success

Required Knowledge, Skills & Abilities

We are looking for individuals who bring focus, reliability, and a service-oriented mindset.

Qualifications include:

• High school diploma, equivalent, or currently enrolled in high school
• Proficiency with Microsoft Word, Excel, and Outlook
• Comfort using web-based databases and dispatch systems
• Strong communication and interpersonal skills
• Sound decision-making and problem-solving abilities
• Ability to learn new systems and processes quickly
• Clear, professional speaking voice
• Strong multitasking and organizational skills in a high-volume environment
• Dependability, punctuality, and attention to detail
• A positive, collaborative attitude and willingness to contribute to a team-focused culture
• Openness to embracing Auxillium’s supportive and high-energy workplace environment

Job Location

• La Junta, Colorado
• Pueblo, Colorado

Position Type

• Hourly / Temp
• 90-day probationary period
• On-Site

Hours & Schedule

• 24/7 operation, including holidays
• Shift Monday - Friday 8a-5p

Compensation & Benefits

• Pay: $15.16 per hour
• Competitive benefits package for full-time employees, including:
• • Paid time off
  • 401(k)
  • Medical, dental, and vision insurance