Sr Sales Floor & Product Lead

Job DetailsJob Location: LA MESA, CA 91942Position Type: Full TimeEducation Level: High SchoolSalary Range: $21.00 - $21.00 HourlyJob Category: Nonprofit - Social ServicesAbout Twice Treasured Operated by Journey Community Church, we exist to raise funds that support the ministries of Journey, locally and around the world by turning every donation into greater support for God’s kingdom work. Position Summary The Sr. Sales Floor & Product Lead plays a central role in the day-to-day success of the store. This position is responsible for how the store looks, flows, and feels to every person who walks through the door ensuring product gets from donation to the sales floor quickly, is easy to find and shop and is presented in a way that drives sales and reflects the quality of our mission. This role leads staff and volunteers across front-end and floor operations, maintains store standards and serves as a bridge between the backroom and the customer experience, all while fostering a team culture that reflects the mission and values of Journey Community Church. Key Responsibilities Sales Floor & Customer Experience Ensure the sales floor is consistently clean, fully stocked, organized and easy to navigate Monitor overall store conditions throughout the day and proactively address any areas of need Model excellent customer service and coach staff and volunteers to do the same Respond to customer questions and concerns with care and professionalism Product Flow & Floor Strategy Oversee the timely movement of product from the backroom to the sales floor Manage and organize product presentation across all departments to maximize visibility and sales Adjust product placement and floor layout in response to inventory levels, trends, and sales patterns Train and support the team in maintaining consistent floor and display standards Team Leadership & Development Direct and support staff and volunteers on the sales floor and front end Provide hands-on training and clear expectations to ensure work is completed to standard Follow up consistently to reinforce accountability and maintain quality Foster a positive, collaborative environment rooted in the mission of Journey Community Church Store Operations Support accurate cash handling and register procedures as needed Ensure compliance with store policies, safety standards, and operational procedures Keep fixtures, displays and floor areas organized, functional, and ready for customers Communicate operational issues and needs to leadership in a timely manner Sales Contribution Actively support store revenue goals through a well-maintained, shoppable floor Use awareness of product trends and customer behavior to inform floor decisions Encourage service practices that build customer loyalty and drive repeat visits QualificationsQualifications High school diploma or equivalent required 1–3 years of retail or customer service experience 1+ years of previous leadership or supervisory experience Strong communication and interpersonal skills Demonstrated ability to organize and maintain physical spaces, execute visual displays and keep inventory flowing in an orderly, intentional way Organized, reliable, and detail-oriented Comfortable in a fast-paced, physically active environment Ability to stand for extended periods and assist with lifting as needed Preferred Qualifications Experience in a nonprofit or faith-based organization Experience leading or training volunteers Background in retail operations, product flow, or visual presentation Work Environment This is a hands-on, floor-based role with frequent movement throughout the store. The position requires standing, walking, and regular lifting and movement of merchandise. Daily interaction with customers, staff,and volunteers is central to this role. EMPLOYMENT AT JOURNEY  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.  Journey Community Church is at At-Will Employer. Either Journey or the employee may terminate the employment relationship at any time, for any reason, with or without advance notice.  Nothing contained in this job description or any other communication (written or verbal) the employee received is intended to be, nor should it be, construed as a guarantee that employment or that any benefit will be continued for any period of time. Compensation information provided to an employee, whether stated in hourly, bi-monthly, annual, or other terms, is not intended nor does it constitute an employment contract or agreement for any specific period of time.  No manager, supervisor or employee of Journey has any authority to enter into any agreement for employment for any specified period of time or to make any agreement for employment other than at-will.  JCC EMPLOYEE COMMITMENTS & EXPECTATIONS  Demonstrate a life that is in service to the Lord exhibiting the fruits of the spirit. (Galatians 5:22-23)  Attend a weekly service for spiritual refreshment and growth. The time spent in service is in a non-paid capacity, to ensure the employee is free from all work responsibilities.  All employees are expected to conduct themselves as professionals.  To interact with church staff, volunteers, attendees and vendors in a professional manner, resolving potential conflict utilizing the Matthew 18 process. (Go directly to the person involved to resolve the issue. If not resolved, go with another trusted believer. If still not resolved, bring it to church leaders.)  To further personal spiritual growth and development on a continuing basis.  To refrain from gossip, slander, or sharing personal information about a Journey employee, volunteer or congregant.  Employees agree not to engage in any personal conduct or lifestyle, which would be at variance with or contrary to the policies of the church.  To be punctual, honoring the time of others.  To adhere to the policies adopted by Journey as stated in the employee manual. Maintain strict confidentiality regarding sensitive information.  Successful completion of thorough pre-employment references and background checks, including: social security verification, Local, State & Federal criminal conviction records search, national security database, and sex offender registry.  To help all the ministries and departments succeed.  To attend First Step within the first 2 months of being hired.  To attend Our Journey within the first 6 months of being hired.  To understand, articulate and promote Journey DNA.  To grasp and strive to live out Journey’s ultimate values: God, Love and Grace To help Journey move towards the mission and vision God has called us to.  To be self-motivated and goal oriented, use good judgment, flexible and innovative. To regularly attend weekend services, participate in serving opportunities.