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A well-established product company in La Mirada, California, is seeking a skilled and dedicated Customer Service Manager to join their team. The ideal candidate will excel at resolving customer issues, managing multiple tasks, and leading a department effectively. Strong experience with Zendesk, consumer goods, and e-commerce is essential, along with proficiency in setting up new standard operating procedures and managing teams. The role requires a tech-savvy, reliable professional who thrives in a fast-paced environment and is eager to deliver exceptional customer experiences.
Responsibilities:
- Prioritizes and solves customer issues Â
- Process returns Â
- Create clear reporting to track issues, returns, reviews, etc. Â
- Collaborate with other departments to ensure customers' needs are being met Â
- Ensures high standards of quality service are maintained at all times Â
- Delegate tasks when appropriate Â
- Ability to work under pressure, handle multiple projects Â
- Communicate effectively with team members Â
- Report product issues to the management team Â
- Comfortable working independently, making sound decisions Â
- Provide training and guidance to team members to improve customer service skills Â
- Stay updated on product knowledge and company policies to address customer inquiries accurately Â
- Identify opportunities to improve processes and enhance customer satisfaction Â
- Monitor customer feedback and trends to recommend improvements to products or services Â
- Maintain accurate records of all customer interactions and resolutions.
Qualifications:
- Proven experience in customer service management Â
- Proficiency with Amazon Seller Central Â
- At least two years of experience using Zendesk or similar CRM software Â
- Background in a product manufacturing environment Â
- Strong multitasking abilities and attention to detail Â
- Excellent verbal and written communication skills Â
- Highly organized with the ability to prioritize effectively Â
- Proficient in Microsoft Word, Excel, and general computer skills Â
- Effective problem-solving skills with a solution-oriented mindset Â
- Comfortable working in a fast-paced, dynamic environment Â
- Experience setting up and implementing new standard operating procedures Â
If you are passionate about providing exceptional customer service and have the necessary qualifications, we encourage you to apply for this exciting opportunity. The Customer Service Manager will play a vital role in ensuring that our customers receive top-notch support and have a positive experience with our products.
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